Job overview

The post holder will provide high-quality personal assistant support to the Group Chief Nurse and Deputy Chief Nurse within the Nursing and Quality Directorate at Northamptonshire Healthcare NHS Foundation Trust (NHFT). The Group Chief Nurse works across both Leicestershire Partnership NHS Trust (LPT) and NHFT, with responsibility for patient experience, patient safety, regulatory compliance, safeguarding and quality. The Deputy Chief Nurse oversees these areas within secured services across the Trust. This role will provide dedicated PA support on the NHFT side, working closely with the Group Chief Nurse’s PA at LPT to ensure the diary is accurate, aligned and appropriately prioritised across both organisations.

This is a fast-paced and varied role where priorities can change quickly. The post holder will need to manage competing demands across two organisations and two senior management teams, while developing a strong understanding of the needs, priorities and working styles of both the Group Chief Nurse and Deputy Chief Nurse. The role will include extensive diary and email management, meeting coordination, preparation of papers, maintaining accurate records and supporting timely communication across the directorate. The post holder will also provide cover for the Joint Business Manager during periods of leave, offering an excellent opportunity to develop their skills and gain exposure to wider directorate business, governance and operational processes.

Main duties of the job

This is a busy role where the main duties will include (but not limited to): 

Provide a full PA service including diary management, inbox monitoring, preparing correspondence, and organising travel arrangements.

Prepare meeting agendas, papers, and take minutes, ensuring actions are recorded and followed up.

Work alongside the PA to the Chief Nurse at LPT to ensure that diaries for both organisations are accurate.

Maintain and update a spreadsheet of customer complaints, ensuring responses are logged, monitored, and followed up within agreed timeframes.

Coordinate the collection of report papers for a range of meetings, ensuring documents are submitted on time and are complete for distribution.

Ad hoc admin support to the Business Manager and wider senior management team in the directorate when needed.

Working for our organisation

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be ‘outstanding’ by supporting opportunity, innovation, development and growth.