Skip to main content
Please wait, loading

Job summary

Main area
Administrative Services
Grade
Band 3
Contract
6 months (Fixed term for 6 months)
Hours
Part time - 22.5 hours per week (Weekdays)
Job ref
270-TG273-ACS
Employer
Northamptonshire Healthcare NHS Foundation Trust
Employer type
NHS
Site
INewland House
Town
Northampton
Salary
£24,937 - £26,598 pro rata per annum
Salary period
Yearly
Closing
22/08/2025 08:00

Employer heading

Northamptonshire Healthcare NHS Foundation Trust logo

Team Administrator

Band 3

Job overview

The role involves taking/making telephone calls to Service Users and families,  organising appointments, processing clinical letters and responding to queries, facilitating meetings and other general administrative responsibilities.

The role is to support a very busy systemic pathway in Core CAMHS.

This is a Fixed Term post for 6 months.

Main duties of the job

1.      To effectively manage self, workload and responsibilities.

2.      To register all new referrals on the system (SystmOne)

3.      Dealing with all telephone queries and directing as appropriate.

4.      To ensure that a high level of patient care is demonstrated at all times and that the privacy and dignity if all families and young people is respected.

5.      Provide comprehensive administrative support to the systemic team and Team Lead.

6.      Daily organisation of the office including opening post, distributing appropriately and proactively and delegating duties.

7.      Record queries from face to face/post/email/phone contact, and be responsible for passing on to the most appropriate person if beyond own control.

8.      Tasks involving children’s records; scanning, archiving, emails, appointment booking and checking clinical letters.

9.     Provide admin support for the Team inclusive of for E-Rostering duties, eExpenses, ESR, HR forms, maintaining staff records, facilitating appointments and the checking and sending of clinic letters.

10.   Provide support to other members of administrative staff in cases of sickness or leave.

11. Given the vulnerability of the client group and the amount of client contact, any safeguarding concerns to be immediately raised with Team lead or lead clinician.

Please refer to JD for full list of main duites.

 

Working for our organisation

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be ‘outstanding’ by supporting opportunity, innovation, development and growth.

Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.

Person specification

Qualifications

Essential criteria
  • GCSE qualifications
  • GCSE equivalents
Desirable criteria
  • A levels
  • Admin/business support qualifications

Experience

Essential criteria
  • Experience of working in an admin environment
  • Experience of admin/business support working
Desirable criteria
  • Experience of CAMHS work
  • Experience of working with emotional/distressed families and children

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyWorkplace Wellbeing Charter LogoArmed Forces Covenant Gold AwardDisability confident employerCare quality commission - OutstandingStep into health

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Joanne Barnes
Job title
Service manager
Email address
[email protected]
Telephone number
07526918840
Additional information

Kayleigh Heffron

[email protected]

Apply online nowAlert me to similar vacancies