Job summary
- Main area
- Administrative Services
- Grade
- Band 3
- Contract
- 6 months (Fixed term for 6 months)
- Hours
- Part time - 22.5 hours per week (Weekdays)
- Job ref
- 270-TG273-ACS
- Employer
- Northamptonshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- INewland House
- Town
- Northampton
- Salary
- £24,937 - £26,598 pro rata per annum
- Salary period
- Yearly
- Closing
- 22/08/2025 08:00
Employer heading

Team Administrator
Band 3
Job overview
The role involves taking/making telephone calls to Service Users and families, organising appointments, processing clinical letters and responding to queries, facilitating meetings and other general administrative responsibilities.
The role is to support a very busy systemic pathway in Core CAMHS.
This is a Fixed Term post for 6 months.
Main duties of the job
1. To effectively manage self, workload and responsibilities.
2. To register all new referrals on the system (SystmOne)
3. Dealing with all telephone queries and directing as appropriate.
4. To ensure that a high level of patient care is demonstrated at all times and that the privacy and dignity if all families and young people is respected.
5. Provide comprehensive administrative support to the systemic team and Team Lead.
6. Daily organisation of the office including opening post, distributing appropriately and proactively and delegating duties.
7. Record queries from face to face/post/email/phone contact, and be responsible for passing on to the most appropriate person if beyond own control.
8. Tasks involving children’s records; scanning, archiving, emails, appointment booking and checking clinical letters.
9. Provide admin support for the Team inclusive of for E-Rostering duties, eExpenses, ESR, HR forms, maintaining staff records, facilitating appointments and the checking and sending of clinic letters.
10. Provide support to other members of administrative staff in cases of sickness or leave.
11. Given the vulnerability of the client group and the amount of client contact, any safeguarding concerns to be immediately raised with Team lead or lead clinician.
Please refer to JD for full list of main duites.
Working for our organisation
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.
NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be ‘outstanding’ by supporting opportunity, innovation, development and growth.
Detailed job description and main responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.
Person specification
Qualifications
Essential criteria
- GCSE qualifications
- GCSE equivalents
Desirable criteria
- A levels
- Admin/business support qualifications
Experience
Essential criteria
- Experience of working in an admin environment
- Experience of admin/business support working
Desirable criteria
- Experience of CAMHS work
- Experience of working with emotional/distressed families and children
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Joanne Barnes
- Job title
- Service manager
- Email address
- [email protected]
- Telephone number
- 07526918840
- Additional information
Kayleigh Heffron
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