Job summary
Employer heading
Lead Administrator
Band 4
Job overview
We are a highly creative, enthusiastic NHS Talking Therapies Health service looking for a full-time substantive post of an Administrator. The post holder will provide a comprehensive administrative service to support duties associated with the NHS Talking Therapies Health Talking Therapies. Good organisational ability, strong IT skills, excellent customer relations and flexibility is required.
NHS Talking Therapies Health provides evidence based psychological therapies for adults with a range of common mental health problems such as depression and anxiety disorders. These adults will also have conditions including diabetes, cancer, cardiovascular disease and COPD. The post holder will be working within our administration team to support Clinical staff.
NHFT is committed to building a diverse workforce, ensuring staff are treated fairly at work and ensuring all staff have the learning and development they need on equality in order to undertake their job role.
Main duties of the job
Duties and Responsibilities · To provide comprehensive administration support to the Service leads/team members and when required the Designated Manager, using IT systems effectively, including internet/intranet, data entry, email, windows, Systemone, eroster and IAPTus. · To receive incoming telephone calls and deal with queries where possible/or take accurate messages/record information on the computer or direct the phone call to the appropriate recipient. · To accurately record patient details and book patients into appointments. · To deal with all incoming correspondence including the generation of replies on own initiative. · To generate a range of documentation including letters and reports to a professional standard. · To be able to work unsupervised using own initiative, managing and prioritising own workload. · To manage day to day duties in their role and undertake photocopying, printing and scanning. · To ensure that all matters of importance are brought to the immediate attention of the Supervisors/Service Leads/Operations Managers and/or Service Manager or any designated manager. · |
Working for our organisation
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.
NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be ‘outstanding’ by supporting opportunity, innovation, development and growth.
Detailed job description and main responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.
Person specification
Essential
Essential criteria
- Experience of working within an NHS Service
- Experience of working with NHS systems
Desirable criteria
- Experience of working within a mental health NHS Service
- Experience of leadership within the workplace
Essential
Essential criteria
- Experience of working with NHS systems
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Caris Mannion
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 0300 999 1616
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