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Job summary

Main area
Non Emergency Patient transport Services
£18,546 - £19,918
Permanent: Relief
  • Full time
  • Part time
  • Job share
  • Flexible working
  • Compressed hours
37.5 hours per week (Relief working)
Job ref
East Midlands Ambulance Service NHS Trust
Employer type
Various station across Derbyshire
£9.90 in line with national living wage.
Salary period
29/05/2022 23:59

Employer heading

East Midlands Ambulance Service NHS Trust logo

COVID-19 Vacancy NEPTS Care Assistant - (Derbyshire)

£18,546 - £19,918

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).


Job overview

An opportunity has arisen for NEPTS Care Assistants in Derbyshire. We are delighted to be recruiting to our Non-Emergency Patient Transport Service covering numerous locations across Derbyshire.


Main duties of the job

We are particularly looking for individuals who: - Are truly committed to delivering excellent patient care - Have personal values that match those values of EMAS of, respect, integrity, teamwork, contribution and competence - Are looking to join an employer who is committed to developing its’ workforce - Are looking to develop themselves - Have a desire to be the best they can possibly be You will be required to attend a full-time training course for four weeks.

On successful completion of the training, proposed start date of which will be the 1st August 2022, you will be required to provide high quality patient care and transportation to and from designated destinations as directed, maintain high standards of service delivery and ensure the safety and well-being of patients at all times. It is essential that you hold a Full clean manual driving licence (including category A – old style licence – or categories B – new style license) – minor offences may be considered, with no more than 3 penalty points in total

With excellent communications skills, 2 GCSEs to include English and one other subject (grade D/3 or above) or a literacy qualification or equivalent 

Evidence of a caring approach in a work or personal environment is essential.

Working for our organisation

This is an ideal opportunity for individuals to join a service which is committed to delivering outstanding patient care across Derbyshire and the East Midlands. If you are looking for a role that truly delivers job satisfaction and the opportunity to develop in an environment where the patient is at the centre of everything we do, then this role is for you.

Detailed job description and main responsibilities

  1. To undertake journeys, transporting patients, health care professionals and escorts to and from specified locations as specified by the Trust to enable contractual requirements to be met.


  1. To ensure the safety and well-being of patients at all times whilst in your care both on and off the vehicle and, when driving ambulance vehicles, to ensure that due consideration is given to other road users.


  1. To ensure that patients are collected and returned home without any undue delay (and within contractual quality requirements) both within a period of duty and, as necessary, when working over-time after a period of duty.


  1. Ensure that patients are always escorted and assisted at all times whilst in your care.


  1. Complete dynamic risk assessments for moving patients safely and advise Control of any perceived problems, for example using carry chairs in confined spaces, on stairs, outside steps and uneven road surfaces


  1. Administer Oxygen as documented on the original booking, as required to the patient.


  1. Ensure that all patients are secured into the Ambulance vehicle, e.g. seat belts fastened, wheelchairs correctly clamped.


  1. To maintain the highest standards of conduct, customer care, and courtesy in dealing with patients whilst always maintaining their dignity and privacy.


  1. To maintain the highest standards of customer care and conduct in dealing with members of the public and other Health Service staff, and, as a representative of the Trust, to seek to promote a high-quality professional service at all times.


  1. Provide reassurance to patients whilst making their journey as comfortable and safe as possible and to be observant and knowledgeable to the fact that patients’ health can alter/deteriorate at any given time


  1. To comply at all times with Trust procedures and relevant legislation to ensure an effective service delivery and ensuring the health, safety and welfare of patients and colleagues.


  1. To observe situations in relation to patient well-being and safeguarding – including their home environment – and notify any potential problems to Control and the appropriate officer or responsible medical carer.


  1. To ensure the timely, accurate and legible completion of operational documentation.


  1. To maintain close liaison with Control, advising of any changes to normal routine and procedure including re-planning journeys due to road conditions, adverse weather or patients not ready. Cancellation of bookings or changes in mobility status


  1. Ensure vehicle and equipment is wiped down between patients and adhere to all Trust Infection Prevention Control Procedures.


  1. To maintain vehicles, equipment and premises to defined standards at all times. This will include ensuring that ambulance vehicles and equipment are in operational readiness (for example, re-fuelled), daily vehicle checks and that any defects are reported. It may also include assistance with house-keeping duties as and when required. Ensure the vehicle has the correct, working communication equipment (PDA), reporting any identified defects to line management and Control.


  1. To report any hazardous or dangerous equipment, premises or practices to the appropriate line manager.


  1. Report all near miss/incidents immediately through the Trust Incident Reporting Procedure.


  1. To undertake training (which may be residential) as required to facilitate the provision of a high-quality service and then ensuring knowledge of equipment use and procedures is maintained


  1. To adopt a flexible approach in response to operational needs regarding duties, base / location and hours of work.


  1. To undertake any other appropriate duties as required.

Person specification


Essential criteria
  • x2 GCSE in English and one other subject @ grade D


Essential criteria
  • Working in a patient facing environment
Desirable criteria
  • Driving experience


Essential criteria
  • Ability to work under pressure
Desirable criteria
  • Knowledge of the Ambulance Service

Employer certification / accreditation badges

We are a Living Wage EmployerHappy to Talk Flexible WorkingApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in People: GoldMindful employer.  Being positive about mental health.Age positiveCare quality commission - GoodCare quality commission - OutstandingDisability confident committed

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

James Oldham
Job title
Performance Delivery Manager
Email address
Additional information

This role will be on a pool relief basis, meaning you could be asked to work at any base station within a 25 mile radius of your base station 

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