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Job summary

Main area
Administrative Assistant
Grade
NHS AfC: Band 3
Contract
Apprenticeship: 18 months
Hours
Full time - 37.5 hours per week
Job ref
335-A-2046
Employer
East Midlands Ambulance Service NHS Trust
Employer type
NHS
Site
Horizon Place
Town
Nottingham
Salary
£25,760 - £27,476 Paid at 70% of the maximum qualified rate.
Salary period
Yearly
Closing
24/07/2026 23:59

Employer heading

East Midlands Ambulance Service NHS Trust logo

Administrative Assistant (Apprenticeship)

NHS AfC: Band 3

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).


 

Job overview

We are looking for an enthusiastic Apprentice Administrator to join our small team providing administrative support services to the Chief Executive’s team at East Midlands Ambulance Service. 

As an apprentice you will work with our team and gain hands-on experience in a wide range of administration skills, including reception and switchboard, printing and photocopying, using excel spreadsheets to track correspondence, typing emails and documents, dealing with incoming and outgoing mail, learning about corporate governance and gaining experience in producing agendas and recording action logs. 

All of this will enable you to achieve your NVQ Level 3 in Business Administration. Course contents include Your training plan; End Point Assessment; Work based Training; Monthly assessor sessions throughout entire apprenticeship; End Point Assessment preparation; Assignments/Workbooks; Guided Self-Study; Quarterly progress Reviews; Directed Learning & Observations; Professional Discussions; Training, Coaching & Feedback Sessions.

The role is office based at our Headquarters in Nottingham, full-time Monday to Friday 9am – 5pm and is a fixed term contract for a total of 18 months.  

Main duties of the job

Provide support to the Reception team for lunchtime and holiday cover of the main Headquarters reception and switchboard.  Answering and transferring calls and dealing with visitors, parcel deliveries etc.

Answering emails in the generic admin inbox and allocating emails for action to the correct person.  

Receiving and logging and then processing correspondence through to signature following the team's established systems.

Using skills in Microsoft Outlook, Excel and Word.  Also Microsoft Teams for arranging diary dates and meetings.

 

Working for our organisation

We are a small but busy corporate admin team and need an Administrative Assistant to help keep us all on track!  You will be the lead person managing our busy generic inbox and keeping our correspondence trackers up to date.  You will be the important person booking travel requests on our travel system, this could be staff going to external meetings on the train or could be a group of our trainee front line staff going to a residency for a few days training.

Detailed job description and main responsibilities

Following established systems and processes and maintaining tracking spreadsheets for correspondence.  Booking travel including rail and hotels.  Dealing with incoming and outgoing mail.  Reception duties to cover absence. Processing correspondence for signatures.  Room bookings and setting up for meetings, including ordering lunch and refreshments.

Job Description attached with full details.

Person specification

Essential

Essential criteria
  • Educated to GCSE level or equivalent in English and Maths grade C or above
  • Good command of written English language
Desirable criteria
  • Flexible, enthusiastic and positive attitude
  • Skills in Microsoft Office software such as Excel, Word and Outlook

Knowledge

Essential criteria
  • Positive attitude and commitment
  • High level of integrity and professionalism
  • Ability to develop effective working relationships with colleagues and the public
  • Good organisational skills
  • Ability to handle and prioritise multiple tasks
  • Remain calm under pressure and meet deadlines

Personal Attributes

Essential criteria
  • Possess a flexible, enthusiastic and positive attitude

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerHappy to Talk Flexible WorkingDyslexia Award Logo

Documents to download

Apply online now

Further details / informal visits contact

Name
Katy Gee
Job title
PA to Chief Executive and Chairman
Email address
[email protected]
Telephone number
0115 8845000
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