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Job summary

Main area
EOC
Grade
NHS AfC: Band 5
Contract
2 x permanent positions
Hours
Full time - 37.5 hours per week (24/7 shift pattern)
Job ref
335-A-2066-A
Employer
East Midlands Ambulance Service NHS Trust
Employer type
NHS
Site
Horizon Place
Town
Nottingham
Salary
£32,073 - £39,043 per annum
Salary period
Yearly
Closing
30/08/2026 23:59

Employer heading

East Midlands Ambulance Service NHS Trust logo

EOC Dispatcher - Nottingham

NHS AfC: Band 5

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).


 

Job overview

An exciting opportunity has become available  within the Nottingham Emergency Operations Centre (EOC) to complement the existing team.  Full time positions are available, working a 24/7 following a set rota.

This role will provide an excellent opportunity for development of staff.

Main duties of the job

 This additional roles will provide a crucial function within the Regional EOC team primarily focused on the Dispatching the Emergency Resources within specific divisions and assist in the delivery of performance for the Trust. This will be A4C Band 5 with an element of shift allowance.

It is envisaged the successful candidate will have previous experience of EOC and demonstrate an ability to dynamically make decisions in a high pressured environment, the ability to work on their own initiative within a close knit team and effective verbal communication skills are vital attributes in the successful candidates.




Working for our organisation

You will work in partnership with other Departmental and Operational Managers to ensure best practice and business continuity is provided across the whole Trust.

Accountable to the Duty Management Team you will be responsible for the delivery of the service by providing expert knowledge, skill and leadership in the specialty area of EOC.

Detailed job description and main responsibilities

The core responsibilities are to:

• Deliver and exceed Department of Health and locally agreed standards, including the core elements of Standards for Better Health.
• To ensure the effective utilisation of people and vehicles throughout the EOC.
• Support the EOC Management Team in achieving and excelling in the provision of patient care and ensuring patients receive the best clinical routes and outcomes.

Due to the 24/7 nature of this high profile environment it will be necessary to undertake some unsocial hours working, covering both day and night shifts over a rotation cycle.

Person specification

Skills and Experience

Essential criteria
  • Able to understand statistical data
  • Can communicate effectively verbally, and in writing
  • Good geographical knowledge of EMAS and surrounding districts and basic understanding of dispatch
  • Team management/supervisor skills
  • Good geographical knowledge of EMAS
  • Demonstrates an ability to assess priorities and make decisions
  • Effective demonstrable organisation skills
  • Capable of problem solving on own initiative

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerHappy to Talk Flexible WorkingDyslexia Award Logo

Applicant requirements

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Matt Hall
Job title
EOC Senior Manager
Email address
[email protected]
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