Job summary
- Main area
- Receptionist
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time
- Job share
- Job ref
- 335-A-2106
- Employer
- East Midlands Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Trust Headquarters - Horizon Place
- Town
- Nottingham
- Salary
- £25,272 per annum, pro rata
- Salary period
- Yearly
- Closing
- 01/11/2026 23:59
Employer heading
Receptionist - Headquarters
NHS AfC: Band 2
We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.
The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).
Job overview
Main duties of the job
You will be responsible for managing the day-to-day activities of the Headquarters reception, including handling telephone enquiries, directing visitors and supporting meeting arrangements. You will also receive and distribute deliveries, maintain administrative records and provide general clerical support as required.
Working as part of the Executive Services Administration Team, you will help ensure the efficient running of Headquarters services, maintaining a professional environment and providing support to colleagues across the organisation when required.
Working for our organisation
Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too:
- Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff
- Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
- Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
- Uniform will be provided where this is a requirement of the role
- Expert training and support from our dedicated in-house education team.
- Membership of the NHS Pension Scheme.
- Occupational Health support along with an Employee Assistance Programme
- Supporting wellbeing networks
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Salary Sacrifice Schemes and cycle to work.
- An exceptional place to work to provide with high-quality emergency care to save lives and make a difference to people
- A first-class employer, promoting equality, diversity and inclusion of our employees. We are a Rainbow Accredited organisation, and a Veteran Aware and Disability Confident employer.
Detailed job description and main responsibilities
Key responsibilities include:
- Providing a professional reception service, welcoming visitors and directing them to the appropriate person or department.
- Receiving, managing and directing telephone enquiries, taking accurate messages and ensuring information is passed on promptly.
- Managing meeting room bookings and supporting meeting arrangements, including room setup and equipment requirements.
- Providing general administrative and clerical support, including typing documents, drafting routine correspondence and distributing information as required.
- Maintaining accurate filing systems, records and distribution lists, ensuring information is kept up to date.
- Updating contact directories, circulation lists and other administrative records as required.
- Receiving deliveries and post, maintaining appropriate records and arranging distribution to the relevant teams and departments.
- Escalating any issues affecting the operation of reception or switchboard services to the appropriate manager.
- Ensuring the reception area is maintained to a high standard and presents a professional environment for visitors and staff.
- Working as part of the Executive Services Administration Team, providing support across Headquarters services as required.
- Undertaking any other reasonable duties within the role and grade of the post.
Person specification
Qualifications
Essential criteria
- GCSE Grade C/4 or equivalent in English.
- Typing/keyboard qualification equivalent to RSA I or similar.
Desirable criteria
- RSA II or equivalent qualification in typing or word processing.
Experience
Essential criteria
- Experience of using Microsoft Office applications.
- At least one year's previous office experience, including reception duties.
Desirable criteria
- Switchboard experience.
Skills
Essential criteria
- Ability to communicate effectively at all levels, both verbally and in writing, including taking accurate messages.
Personal Qualities
Essential criteria
- Demonstrates a polite and professional manner.
- Clear and articulate speech.
- Ability to work on own initiative and as part of a team.
- Ability to pay attention to detail.
- Excellent telephone manner.
- Ability to adopt a conscientious and reliable approach to work.
- Ability to maintain confidentiality.
- Displays an even temperament and helpful manner.
- Ability to work calmly under pressure.
- Presents a professional image on behalf of the Trust.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Sophie Lanyon
- Job title
- Senior Admin Support Officer
- Email address
- [email protected]
- Telephone number
- 0115 844 5000
List jobs with East Midlands Ambulance Service NHS Trust in Administrative Services or all sectors