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Job summary

Main area
COO
Grade
£72,299 per annum
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
GPA-7408121
Employer
Nottingham City General Practice Alliance
Employer type
General Practice
Site
Nottingham City GP Alliance
Town
Nottingham
Salary
£72,299 per annum
Closing
22/08/2025 23:59

Employer heading

Nottingham City General Practice Alliance logo

Deputy Chief Operating Officer

£72,299 per annum

Job overview

The Deputy Chief Operating Officer (DCOO) provides strategic and operational leadership across the GP federation, supporting the CEO in the delivery of high-quality, coordinated, and sustainable primary care services. The postholder plays a key role in the day-to-day management of service delivery, workforce planning, and operational performance, ensuring that services are responsive, patient-focused, and aligned with national and local priorities.

The DCOO is responsible for overseeing the implementation of service transformation initiatives, supporting the development of new models of care, and embedding continuous improvement across the federation. Working collaboratively with clinical, operational, and corporate teams, as well as external stakeholders, the DCOO helps drive integration, efficiency, and innovation across service pathways.

This role also carries responsibility for delegated budgets, contractual compliance, and resource management, ensuring services are delivered safely, effectively, and within agreed financial frameworks.

Main duties of the job

Leadership and Strategic Planning

  • Provide strategic and operational leadership across the federation, supporting the CEO in delivering high-quality, integrated, and sustainable services.
  • Lead the delivery of the Primary Care Network (PCN) contract, including direct line management of Digital and Business Transformation Managers, and strong collaboration with PCN Clinical Directors.
  • Drive the development and implementation of service delivery plans and transformation initiatives that reflect national policy, local priorities, and the federation’s strategic objectives.
  • Lead quality assurance and compliance processes for the federation’s directly managed GP practices, ensuring high standards of care, patient safety, and readiness for CQC inspection.

Governance and Performance

  • Ensure robust governance and risk management frameworks are embedded across operational delivery.
  • Monitor compliance with contractual obligations and key performance indicators, producing regular reports for the CEO and Board.
  • Lead on learning from incidents, complaints, and audits, embedding improvements and promoting a culture of accountability and transparency

Working for our organisation

Formed in 2016, NCGPA is a GP federation made-up of over 30+ member practices within the Nottingham city area, covering a population of over 400k patients.

We believe the best way to support general practice is through partnership and collaboration. By combining knowledge, sharing knowledge, and pooling resources, we can help practices become more resilient to the challenges they face.

From our headquarters in Nottingham city centre, we directly run four practices from a centralised hub, support the employment of staff in our PCN teams, and operate City Wide Services. We assist with finance, HR, communications, and logistical support so frontline staff can reserve their time and energy for helping patients.

The day to day running of the company is through a Senior Management team, comprising of the Chair, Finance Director, and Medical Director along with the company’s Chief Executive Officer. They work alongside our Board to shape our future direction with the valued input from our member practices. Between them, they have a wealth of experience of delivering quality care to patients in Nottingham and share a unified ambition to create a bright future for general practice.

Detailed job description and main responsibilities

Confidentiality 

While seeking treatment, patients entrust us with, or allow up to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information may only be divulged to authorised persons in accordance with the Federations policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Federations Health and Safety policy.

Safeguarding

All employees are responsible for taking all reasonable measures to ensure that the risk of harm to children and vulnerable adults are minimised. They should take all appropriate actions to address concerns, working to agreed local policies and procedures, including the guidance on Safeguarding, in partnership with other relevant agencies. This includes accessing appropriate training, advice, and support.

Disclosure and Barring Services

This post will be subject to a DBS Disclosure check at the point of recruitment and thereafter.

Infection Control

All employees have an individual responsibility to have knowledge of and employ the basic principles of infection prevention and control practice. All employees must comply with Infection Prevention and Control mandatory training requirements.

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues.

 

 

Person Specification

Criteria

Essential

Desirable

Education & Qualifications

·       Degree or equivalent qualification in a relevant field (e.g. healthcare, business, management)

 

·       Evidence of continued professional development

·        Master’s degree in healthcare management, public health, business administration, or similar

 

·        Leadership or management qualification

 

Experience

·       Extensive experience in a senior operational or strategic role in healthcare, preferably primary care

 

·       Experience managing CQC-regulated services

 

·       Experience of leading service transformation and quality improvement programmes

 

·       Experience of working with external stakeholders including commissioners and regulatory bodies

 

 

·       Experience working in a GP Federation, PCN, or similar primary care structure

 

·       Experience of managing multidisciplinary teams

 

 

 

Knowledge

·       Strong understanding of NHS structures, policies, and strategic priorities

 

·        In-depth knowledge of governance, performance, and risk management in healthcare settings

 

·       Understanding of financial and contract management principles

 

·       Knowledge of quality assurance and regulatory compliance (e.g. CQC)

 

 

·       Knowledge of digital transformation in primary care

 

·       Awareness of workforce planning and ARRS roles within PCNs

Person specification

Education & Qualifications

Essential criteria
  • Degree or equivalent qualification in a relevant field (e.g. healthcare, business, management)
  • Evidence of continued professional development
Desirable criteria
  • Master’s degree in healthcare management, public health, business administration, or similar
  • Leadership or management qualification

Experience

Essential criteria
  • Extensive experience in a senior operational or strategic role in healthcare, preferably primary care
  • Experience managing CQC-regulated services
  • ce of leading service transformation and quality improvement programmes
  • Experience of working with external stakeholders including commissioners and regulatory bodies
Desirable criteria
  • Experience working in a GP Federation, PCN, or similar primary care structure
  • Experience of managing multidisciplinary teams

Knowledge

Essential criteria
  • Strong understanding of NHS structures, policies, and strategic priorities
  • In-depth knowledge of governance, performance, and risk management in healthcare settings
  • Understanding of financial and contract management principles
  • Knowledge of quality assurance and regulatory compliance (e.g. CQC)
Desirable criteria
  • Knowledge of digital transformation in primary care
  • Awareness of workforce planning and ARRS roles within PCNs

Skills & Abilities

Essential criteria
  • Excellent leadership, interpersonal, and communication skills
  • Ability to manage and motivate diverse teams
  • Strong analytical and problem-solving skills
  • Ability to influence and build relationships with senior stakeholders
  • Ability to manage competing priorities and deliver under pressure
Desirable criteria
  • Project or programme management skills
  • Facilitation and change management skills

Employer certification / accreditation badges

Disability confident committed

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Joanne Dennis
Job title
Chief Executive Officer
Email address
[email protected]
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