Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Fixed term: 6 months (FTC for 6 months)
- Hours
- Part time - 16 hours per week (Monday and Friday 08:30-16:30)
- Job ref
- 164-7866018
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- City campus
- Town
- Nottingham
- Salary
- £25,272 pro rata per annum
- Salary period
- Yearly
- Closing
- 08/10/2026 23:59
Employer heading
Administration Assistant
Band 2
Job overview
This is an exciting opportunity to join the Haematology Administration team at city campus
We are looking to recruit an enthusiastic and self-motivated individual.
As Haematology Administration Assistant your role will be to support our teams to ensure that a comprehensive administrative and clerical service is delivered within Haematology Services, providing excellent service to both our staff and our patients.
You will require strong communication skills as this role entails liaising with a wide range of individuals including patients, members of the public, managers, and clinical staff.
This post will require you to work as part of a team at City campus, in a very busy and fast paced environment and to undertake the day to day administration duties , provision of reception service, general administration and creation of patient letters.
It is expected that you will have strong IT skills and be confident in undertaking a range of computer based activities.
This is an excellent opportunity for a person with sound communication, interpersonal and organisational skills.
Main duties of the job
· Provide efficient administrative and clerical support to the Haematology Outreach PA and clinical team, including completing patient outcomes.
· Prepare Outreach Visits to community settings, including completing patient assessments for first appointments.
· Telephone patients to confirm appointment times and provide relevant information.
· Cover reception and clinic preparation duties in the Outpatient Reception as required.
· Manage multiple tasks effectively, ensuring deadlines are met.
· Communicate clearly and professionally with staff, patients, and other departments.
· Maintain confidentiality and handle sensitive information appropriately.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
The post holder will work as an integral member of the team, providing comprehensive administrative and clerical support to the Haematology Outreach Department. Responsibilities include ensuring smooth day-to-day operations, managing correspondence, maintaining accurate records, and assisting clinical staff with documentation and other administrative tasks. Additionally, the post holder may be required to cover reception and clinic preparation duties in the Outpatient Reception during periods of annual leave or staff sickness, ensuring continuity of service. The successful candidate will be an enthusiastic and conscientious team player, able to multitask effectively in a busy environment. Strong written and verbal communication skills are essential, along with basic computer and keyboard proficiency and a willingness to train on departmental systems. The post holder must demonstrate a clear understanding of confidentiality, be reliable, well-motivated, and committed to supporting both the team and the department’s objectives
Person specification
Physical Skills
Essential criteria
- Ability to use a computer, telephone, and other office equipment effectively for extended periods.
- Ability to sit, stand, and move between work areas throughout the working day as required.
- Ability to handle and process paperwork, files, and clinic documentation accurately.
Other Requirements
Essential criteria
- To be able to work over both campus if needed.
Commitment to Trust Values and Behaviours
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards.
Training& Qualifications
Essential criteria
- A to C grade GCSE’s or equivalent including English and Maths.
- ICT Qualification
Desirable criteria
- Qualification in administration, customer service,
Experience
Essential criteria
- Recent experience in an administration / clerical role.
- Experience in using Microsoft Word, Excel, Outlook
Desirable criteria
- Previous experience in similar role in the NHS/ healthcare setting.
- Previous experience in customer service.
Communication and Relationship Skills
Essential criteria
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to interact effectively with colleagues, patients, and external contacts in a polite and respectful manner.
- Ability to listen carefully, understand requests, and respond appropriately or escalate where necessary
- Ability to work effectively as part of a team, sharing information accurately and clearly.
Desirable criteria
- Experience of communicating with a wide range of people in an administrative or office-based environment
- Experience of dealing with enquiries by telephone, email, and face-to-face in a busy setting.
Analytical and Judgement Skills
Essential criteria
- Ability to use own judgement to prioritise tasks and manage competing demands in a busy reception environment.
- Ability to accurately check, verify, and update patient information on electronic systems.
- Ability to identify and resolve straightforward issues independently, escalating more complex problems appropriately
- Ability to follow established procedures and apply them consistently.
Desirable criteria
- Experience of using initiative to solve routine problems without direct supervision.
Planning and Organisation Skills
Essential criteria
- Ability to organise and prioritise own workload effectively to meet deadlines.
- Ability to manage multiple tasks simultaneously in a busy administrative environment.
- Ability to respond flexibly to changing priorities and service demands.
- Ability to support the smooth running of daily administrative operations.
Desirable criteria
- Experience of planning and coordinating administrative tasks within an office or healthcare setting
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Julie Elliott
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 07812 279463
- Additional information
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