Job summary
- Main area
- EUC technician
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon- Friday)
- Job ref
- 164-7316167
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Both sites
- Town
- Nottingham
- Salary
- £26,530 - £29,114 per annum
- Salary period
- Yearly
- Closing
- 17/07/2025 23:59
Employer heading
EUC Technician
Band 4
Job overview
Nottingham University Hospitals (NUH) Digital & Information service comprises a multi-disciplinary team of professional staff concerned with providing a wide range of services and technologies to NUH and our community colleagues.
The EUC Desktop Technician will be responsible for managing and maintaining all EUC devices across the whole organisation.
This is a full time (37.5 hours per week), on-site role. Start and finish times will normally be within the EUC Service’s core operating hours, which are currently 08:00 – 17:00 Monday-Friday.
Outside of core hours, an “On Call” provision supports the customer base. The post holder will be required to participate in their team’s On Call rota.
Main duties of the job
To ensure all Service Desk tickets are resolved by the EUC Desktop Team within SLA agreed timescales
To work closely with users, colleagues and third-party suppliers in identifying, investigating and resolving complex problems with both existing and potential applications.
To ensure appropriate stock levels are maintained.
To be aware of technical developments in the IT community relating to your specific work area including hardware, software and system management tools and keep abreast of NHS IT guidelines, following those policies including IT security and data protection.
Contribute to the business continuity and disaster recovery plan for the Trust.
To work to policies and procedures of the Directorate, assisting with amending those relevant to EUC Devices as required.
To provide clear and accurate figures and reports with regards to EUC Devices as and when required
To provide fault diagnosis, resolving or escalating issues to external teams where necessary.
To continually look at ways of improving our EUC service for our customers, internal and external, ensuring we meet the needs of our customers, feeding information back to management.
Manage and monitor all Trust-owned EUC devices that access business critical data.
Ensure devices are securely managed from customer provisioning throughout the hardware lifecycle.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
Communication
Must be able to adapt technical explanations to suit the technical proficiency of the person you are talking to, in a concise and empathetic manner.
To have outstanding customer service skills/experience when dealing with colleagues, and capable of doing so confidently across any medium, such as in person, telephone, or electronic means as appropriate for the situation.
To communicate service and project-related information effectively across all media channels and facilitate collaborative working with multi-disciplinary team colleagues internally and externally.
Advise management on user issues to ensure that appropriate solutions are in place.
Liaise with external parties in accordance with Service Level agreements as to minimise disruption to end user systems.
Ensure customers are provided with meaningful updates through to completion of their request.
Represent the organisation formally and with the highest professionalism, in line with Trust Values and Behaviours.
To provide fault diagnosis, resolving or escalating issues to other teams where necessary.
Person specification
Training & Qualifications
Essential criteria
- Relevent IT Qualification or equivalent experience (e.g CompTIA A+, Microsoft Qualification)
- Educated to minimum level 2 on the UK national Qualifications framework for English, Mathematics, Science
Desirable criteria
- Qualification, or at least 2 years’ experience in SCCM/MECM or intune
- ITIL Foundation Level Certification
Experience
Essential criteria
- 2 years’ experience in a similar ICT support role, troubleshooting & repairing hardware & software
- Experience of supporting Windows 10/11, 365, Active Directory
- Experience of producing or contributing to departmental documentation such as technical guides
Desirable criteria
- Experience working in the NHS
- Knowledge of networking and experience of basic networking tasks such as patching data points
- Familiarity with NHS Software & Applications
Communications & Relationship Skills
Essential criteria
- Able to communicate complex technical information to both technical and non-technical audiences
- Proven ability to deliver excellent customer service
Desirable criteria
- Experience of maintaining good working relationships with internal and external teams and customers
Analytical & Judgement Skills
Essential criteria
- Demonstrate good level of analytical and problem-solving skills, specifically around technical issues
- Able to interpret information and make valid contributions to decisions making at team level
Desirable criteria
- Able to use good judgement to recommend cost-effective solutions
Planning and organisation skills
Essential criteria
- Proven ability to plan and organise installations to customer satisfaction
- Capable of working independently and able to adhere to SLAs
- Able to work in a high-pressure climate with rapid changing priorities
Desirable criteria
- Experienced in technical assessments which will result in service improvements for patients, staff and the Trust
Physical Skills
Essential criteria
- Possess the physical fitness require for handling heavy equipment and navigating confined or challenging spaces to install or maintain equipment
- Able to work on site with travel to remote Trust sites as required
- Able to sit for long periods of time at a desk in front of a computer workstation
Other requirements specific to the role
Essential criteria
- Must be able to participate in the On-call rota
- Able and willing to change working location at short notice in response to operational need
Desirable criteria
- Experience of working on-call
- UK Category B Driving Licence
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Ian Cowlishaw
- Job title
- EUC Team leader
- Email address
- [email protected]
- Telephone number
- 07812 278876
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