Job summary
- Main area
- Elective Orthopaedics
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 164-7718492-VC
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Nottingham University Hospitals
- Town
- Nottingham
- Salary
- £27,485 - £30,162 pa
- Salary period
- Yearly
- Closing
- 02/03/2026 23:59
Employer heading
Band 4 PA/WLC
Band 4
Job overview
Post x2 Full-time
An exciting opportunity has arisen for a PA/ Waiting List Coordinator to join our excellent Elective Orthopaedics Team. We are looking for someone with a keen eye for detail, able to accurately input data and confident in the use of technology. The successful candidate will be a conscientious and enthusiastic team player with excellent organisational and communication skills.
The posts will provide cover to the EMSON Network Coordinator and provide support to the quarterly M&M meetings.
Main duties of the job
Waiting List Coordinators are responsible for the management of waiting lists on behalf of their consultants. This involves effectively managing waiting lists, outpatient clinics, patient appointments, consultant annual leave and diaries, and being the important point of contact for patients who are awaiting treatment at Nottingham University Hospitals NHS Trust.
Working as part of a team, the post holder will support the provision of high-quality waiting list management to consultant orthopaedic surgeons in accordance with the Trust Patient Access Policy. The Waiting List Coordinator will arrange and offer operation dates, compile theatre lists, highlight specialist equipment required and ensure theatre time is fully utilised. They are a key central role within the services and will be required to work in close liaison with consultants, pre-op teams, NHS colleagues and patients.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
· Educated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training
· Good command of the English language – both written and spoken.
· Proven clerical experience
· Experience of Microsoft Outlook, Word
· Experience of working to deadlines
Friendly and professional telephone manner
Must be able to clearly and accurately convey information written and verbally to different audiences including patients, GPs, Medical PAs, Consultants, Managers, hospital admin & clinical staff
· Must be able to handle telephone calls from distressed or angry patients or carers
· Use judgement and decision-making skills
· Self-motivated
· Must have a full understanding of the Data Protection Act 1998 and be fully conversant with patient confidentiality
Demonstrates an ability to organise own work schedule
Manages time effectively
· Excellent organisational/co-ordination/work prioritisation skills
· Consistently works to a high standard
· Works within prescribed deadlines
Person specification
Training & Qualifications
Essential criteria
- • Educated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training
- • Good command of the English language – both written and spoken.
Desirable criteria
- • Evidence of commitment to continued learning or improvement through attendances at courses.
Experience
Essential criteria
- Proven clerical experience
- Experience of Microsoft Outlook, Word
- Experience of working to deadlines
Desirable criteria
- NHS or NUH experience would be an advantage /Knowledge of medical terminology
Communication and Relationship Skills
Essential criteria
- Friendly and professional telephone manner Must be able to clearly and accurately convey information written and verbally to different audiences including patients, GPs, Medical PAs, Consultants, Managers, hospital admin & clinical staff Must be able to handle telephone calls from distressed or angry patients or carers
Desirable criteria
- Customer service experience which could be transferred to NHS environment.
Analytical and Judgement Skills
Essential criteria
- Use judgement and decision-making skills Self-motivated Must have a full understanding of the Data Protection Act 1998 and be fully conversant with patient confidentiality
Desirable criteria
- Ability to recognise and advise managers on potential operational issues affecting waiting lists, theatre schedules and capacity
Planning and Organisation Skills
Essential criteria
- Demonstrates an ability to organise own work schedule Manages time effectively Excellent organisational/co-ordination/work prioritisation skills Consistently works to a high standard Works within prescribed deadlines
Desirable criteria
- RSA III typing/word processing or equivalent experience
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Monique Thomas
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 07812268617
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