Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Haematology
Gradd
Band 2
Contract
Parhaol: Permanent
Oriau
Llawnamser - 37.5 awr yr wythnos (08:30-16:30 one week - 09:30-17:30 - second week - 09:00-17:00 third week)
Cyfeirnod y swydd
164-7895644
Cyflogwr
Nottingham University Hospitals NHS Trust
Math o gyflogwr
NHS
Gwefan
City Hospital
Tref
Nottingham
Cyflog
£25,272 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
03/08/2026 23:59

Teitl cyflogwr

Nottingham University Hospitals NHS Trust logo

Outpatient Receptionist (NUH Employees Only)

Band 2

Trosolwg o'r swydd

We currently have a vacancy for a receptionist post in  Clinical Haematology Outpatients Department working at City Campus.  

We are looking for a full time receptionist .

We are looking for enthusiastic and well-motivated staff member who would like the opportunity to work in a fast paced positive developing environment.

The applicants should have excellent verbal and written communication skills with a professional telephone manner and good customer care skills. The post holders should also be able to prioritise and work well as  members of a team, use their own initiative, maintaining accuracy with both verbal and written communication.

Prif ddyletswyddau'r swydd

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert

The role entails managing reception, welcoming patients and ensuring that all relevant administrative tasks are completed to provide the expected high standard of care for patients in hospital.

For this exciting and challenging role candidates need to be keen to develop their administrative and clerical skills and be a team player.  Receptionist skills, experience in the NHS, knowledge of the hospital and use of NUH computer systems such as MEDWAY PAS and NOTIS  would be a distinct advantage.

 

Gweithio i'n sefydliad

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

The successful candidates need to be computer literate, experienced in the use of electronic communications and be confident during face to face interactions with patients and visitors. They will be a focal point of contact to the department and will also act as an information resource for staff and visitors. Knowledge of hospital systems i.e. Medway, PAS and DHR is desirable, however training can be provided.

Manyleb y person

Commitment to Trust Values and Behaviours

Meini prawf hanfodol
  • Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards.

Training& Qualifications

Meini prawf hanfodol
  • A to C grade GCSE’s or equivalent including English and Maths.
  • ICT Qualification
Meini prawf dymunol
  • Qualification in administration, customer service,

Experience

Meini prawf hanfodol
  • Recent experience in an Reception/administration / clerical role.
  • Experience in using Microsoft Word, Excel, Outlook
Meini prawf dymunol
  • Previous experience in similar role in the NHS/ healthcare setting.
  • Previous experience in customer service.

Communication and Relationship Skills

Meini prawf hanfodol
  • Must be able to clearly and accurately convey information.
  • Ability to work effectively as part of a team, sharing information clearly and accurately.
  • Ability to communicate effectively with patients, relatives, staff, and external agencies in a polite, respectful, and empathetic manner.
  • Ability to listen carefully, understand enquiries, and respond appropriately or escalate where necessary
Meini prawf dymunol
  • Experience of handling difficult or sensitive conversations in a calm and professional manner.
  • Awareness of adapting communication styles to meet the needs of different individuals, including vulnerable or distressed patients.

Analytical and Judgement Skills

Meini prawf hanfodol
  • Ability to use own judgement to prioritise tasks and manage competing demands in a busy reception environment.
  • Ability to accurately check, verify, and update patient information on electronic systems.
  • Ability to identify and resolve straightforward issues independently, escalating more complex problems appropriately.
  • Ability to follow established procedures and apply them consistently.
Meini prawf dymunol
  • Experience of using initiative to solve routine problems without direct supervision.

Planning and Organisation Skills

Meini prawf hanfodol
  • Ability to organise and prioritise own workload effectively in a busy reception and outpatient environment.
  • Ability to manage multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Ability to work to set deadlines and ensure tasks are completed in a timely manner.
Meini prawf dymunol
  • Evidence of using initiative to improve efficiency or organisation of tasks/workflow.

Physical Skills

Meini prawf hanfodol
  • Ability to use a computer, telephone, and other office equipment effectively for extended periods.
  • Ability to sit, stand, and move between work areas throughout the working day as required.
  • Ability to handle and process paperwork, files, and clinic documentation accurately.

Other requirements

Meini prawf hanfodol
  • To be able to work over both campus if needed.

Bathodynnau ardystio / achredu cyflogwyr

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Care Leaver CovenantNHS Rainbow badgeCareLeaver Covenantadded for NUH

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Application numbers

Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Julie Elliott
Teitl y swydd
Admin Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
07812279463
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg