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Job summary

Main area
ICT
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday)
Job ref
164-7316050
Employer
Nottingham University Hospitals NHS Trust
Employer type
NHS
Site
QMC/NCH
Town
Nottingham
Salary
£26,530 - £29,114 per annum
Salary period
Yearly
Closing
17/07/2025 23:59

Employer heading

Nottingham University Hospitals NHS Trust logo

Mobile Devices Management Administrator

Band 4

Job overview

 

Do you have an interest in iOS devices?  If so, we have an exciting opportunity for a Mobile Devices Management Administrator. This is a full time position which requires the post holder to be on site during the core hours of 7am-5pm Mon-Fri.

Applications from candidates who have technical experience but do not possess systems knowledge would be welcome and if successful at interview the role will be offered at Band 3 with progression to Band 4 on full completion of competencies and training.

Main duties of the job

In addition to the below summary  you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

The Mobile Devices Management Administrator role will be responsible for managing and maintaining all iOS devices across the whole organisation.  

Working for our organisation

Nottingham University Hospitals Digital Services comprises a multi-disciplinary team of professional staff concerned with providing a wide range of services and technologies to Nottingham University Trust and our community colleagues. These are covered under the following divisions, technical operations and strategy, information governance, service transition and clinical engagement.

Detailed job description and main responsibilities

Monitor and manage all corporately owned devices that access business critical data via the Trusts Enterprise Mobility Management System MobileIron

Ensure devices are securely managed from the point of provisioning throughout the hardware lifecycle.

Review and update existing mobile device management policies.

Handle all repairs, device issues and customer re-provisioning calls that are presented and assigned via the Service Desk.

Manage devices within the on-prem core MobileIron solution

Works closely with Service Desk, IT Infrastructure teams and IT Security to identify and resolve issues.

Prepare and document standard operating procedures and protocols for mobile device enrolment.

Follow up and report on all lost/stolen and accidently damaged devices with the relevant parties.

Action all disable/block/quarantined/lockdown activity on any device within the core EMM configuration and the mobile network provider when required.

To Lead and work closely with Digital Services Teams where necessary for all major OS and application updates.

Support our organisational mobile security standards.

Person specification

Experience

Essential criteria
  • Technical knowledge of an Enterprise Mobility Management System
Desirable criteria
  • In depth knowledge and proven work experience in Mobile Iron EMM

Experience

Essential criteria
  • Has experience of working with teams and individuals from both technical and non-technical backgrounds to solve IT problems

Communication

Essential criteria
  • Demonstrate effective customer care skills, including how to understand, deliver and manage customer expectations
Desirable criteria
  • Able to clearly present complex technical issues to a non-technical audience via various media (PowerPoint, Papers).

Experience

Essential criteria
  • Hands on experience in security systems, including endpoint devices management, anti-virus software and data leak protection.

Analytical skills

Essential criteria
  • Ability to analyse and interpret information and make valid contributions to decisions making at team level.

Physical skills

Essential criteria
  • Reasonable level of fitness due to a large degree of walking to various locations across campus.

Planning

Essential criteria
  • Is able to work both as an individual using ones own initiative and as a team member, prioritising workloads.

Employer certification / accreditation badges

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Rainbow badgeadded for NUH

Documents to download

Apply online now

Further details / informal visits contact

Name
Cat Smith
Job title
IT Service Operations Manager
Email address
[email protected]
Telephone number
07812 268589
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