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Job summary

Main area
Nottingham Auditory Implant Programme (NAIP)
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday (Office core hours 8am-4.30pm))
Job ref
164-7165927
Employer
Nottingham University Hospitals NHS Trust
Employer type
NHS
Site
Ropewalk House
Town
Nottingham
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
08/10/2025 23:59
Interview date
22/10/2025

Employer heading

Nottingham University Hospitals NHS Trust logo

Outpatient Administrator

NHS AfC: Band 3

Job overview

An exciting opportunity has arisen in Specialist Clinical Services to join an established and fun team at the Nottingham Auditory Implant programme (NAIP). This full-time 'Outpatient Administrator' role is an essential member of the multi-disciplinary team ensuring our patients are dealt with as smoothly and efficiently as possible and in accordance with Government Access Targets and  the Trust’s Access Policy. 

The position is based at Ropewalk House Campus, working Monday to Friday with the core office hours covering 8.00am – 4.30pm. 

Main duties of the job

The post-holder will work closely with the clinical team to deliver quality care to assessment and post-op patients.  You will be adept in understanding and relaying information, dealing with patient & clinician queries and ensuring patient data quality and accuracy

Duties include, but are not limited to, booking patient appointments, chasing patient information/reports, typing support, minute taking, dealing with enquires (via telephone and in person), processing referrals and outcomes. As such you will be required to have a high level of knowledge and use of the hospital computer and IT systems.

As a caring and positive person you will need to be able to work as part of team, have the ability to prioritise workload and be committed to ensuring the smooth running of an often busy administration office. 

Priorities are ever changing and a problem solving approach is desired.

The role will be varied and challenging, providing a wealth of experience for future career aspirations.

Working for our organisation

This is a small team and roles are varied.  You will be expected to take on a wide variety of administrative functions and provide cover for the tasks of your colleagues. You will therefore need to be adaptable and flexible in your approach to work and committed to providing a first class patient experience.

Detailed job description and main responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person specification

Training and Qualifications

Essential criteria
  • Educated to O level GCSE or equivalent standard including English at Grade C
  • NVQ level 3 or eqivalent

Experience

Essential criteria
  • Previous experience in an office environment
  • Typing or word processing experience
  • Experience of MS Office
Desirable criteria
  • Knowledge of outpatient work
  • Knowledge of hospital IT systems e.g. Medway PAS, Notis, Auditbase
  • Customer Service experience

Employer certification / accreditation badges

Trust IDApprenticeships logoNo smoking policyAge positiveDisability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.NHS Rainbow badgeadded for NUH

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Stephen Lane
Job title
Deputy Service Manager
Email address
[email protected]
Telephone number
01159485549
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