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Job summary

Main area
Outpatient Services
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time 37.5 hours per week
Job ref
164-3153202
Employer
Nottingham University Hospitals NHS Trust
Employer type
NHS
Site
Queen's Medical Centre
Town
Nottingham
Salary
£21,892 - £24,157 £21,892-£24,157 per annum
Salary period
Yearly
Closing
17/06/2021 23:59

Employer heading

Nottingham University Hospitals NHS Trust logo

COVID-19 Vacancy Outpatient Systems Facilitator

NHS AfC: Band 4

Job overview

The post holder is expected to provide a fully comprehensive and specialised service to fulfil requests within the Trust for the creation and maintenance of outpatient clinics on relevant systems according to instructions from the relevant Directorate. The role requires excellent communication skills and an eye for detail.

 

Main duties of the job

  • Provide expertise and support to service users, e.g. other directorates, and external referrers on slot scheduling, ensuring outpatient clinic sessions are set up, amended or deleted in an efficient and effective manner.
  • Responsible for developing, implementing and reviewing agreed Trust wide procedures for the following:
  • Electronic Referral System slot allocation
  • Cancellation or Reduction of appointment slots
  • Alterations to appointment slots
  • Rescheduling of patient appointments
  • Responsible for receiving and distributing referral’s from other Trusts via NHS.net email system
  • Advise and support Directorate Management Teams in the implementation of business plans to achieve outpatient waiting list management targets..
  • Build and maintain regular, effective communications with Directorate Management Teams and other departments, alerting them to changes which may affect their service

Working for our organisation

  1. Patients - We will ensure our patients receive consistently high quality, safe care with outstanding outcomes and experience
  2. People - We will build on our position as an employer of choice; with an engaged, developed and empowered team that puts patient care at the heart of everything it does
  3. Places - We will invest in our estate, equipment and digital infrastructure to support the delivery of high quality patient care
  4. Performance - We will consistently achieve our performance standards and make the best use of resources to contribute to an affordable healthcare system
  5. Partners - We will support the improvement of the health of the communities we serve through strong system leadership and innovative partnerships to deliver integrated models of care
  6. Potential - We will deliver world-class research and education and transform health through innovation

Detailed job description and main responsibilities

  • Provide expertise and support to service users, e.g. other directorates, and external referrers on slot scheduling, ensuring outpatient clinic sessions are set up, amended or deleted in an efficient and effective manner.
  • Responsible for developing, implementing and reviewing agreed Trust wide procedures for the following:
  • Electronic Referral System slot allocation
  • Cancellation or Reduction of appointment slots
  • Alterations to appointment slots
  • Rescheduling of patient appointments
  • Ensure the creation of new services; amendments to clinic schedules and any deletions are accurate to ensure the valid capture of data.
  • Responsible for receiving and distributing referral’s from other Trusts via NHS.net email system
  • Action ASI’s for the Trust
  • Advise and support Directorate Management Teams in the implementation of business plans to achieve outpatient waiting list management targets; partial booking forecasts; Patient Choice; and ERS services, ensuring that appropriate outpatient administrative systems and procedures are in place to facilitate the development and implementation of plans
  • Ensure the complete transfer of funds for the setup of new or additional services from the appropriate directorate
  • Build and maintain regular, effective communications with Directorate Management Teams and other departments, alerting them to changes which may affect their service
  • Assist in the implementation and maintenance of any operational changes to systems as required
  • Continually develop one’s understanding and application of developments and strategic matters relating to the provision of outpatient services, both locally and nationally
  • To maintain an in-depth knowledge and understanding of outpatient systems, their purpose within the Trust, and their impact on patient care, Trust income and confidentiality of information

Person specification

Qualifications/Experience

Essential criteria
  • 5 GCSE A-C passes including English and Maths or equivalent

Experience

Essential criteria
  • Previous Administration experience
  • Previous Customer Service experience
  • Excellent IT skills
Desirable criteria
  • Knowledge of hospital IT systems, e.g. Medway PAS, Notis.

Communication Skills

Essential criteria
  • Ability to communicate complex information in a clear manner
  • Ability to communicate effectively to different audiences

Analytical and Judgement

Essential criteria
  • Exercise judgement and decision making skills
  • Demonstrate problem solving skills

Planning and Organising

Essential criteria
  • Ability to prioritise tasks
  • Time management skills
Armed Forces CovenantApprenticeships logoNo smoking policyPositive about disabled peopleMindful employer.  Being positive about mental health.Age positiveDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Caroline Beeden
Job title
Outpatient Services Manager
Email address
caroline.beeden@nuh.nhs.uk
Telephone number
0115 9249924
Additional information

extension 63869

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