Job summary
- Main area
- Paediatric Trauma and Orthopaedics
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 12 months (Cover for maternity leave)
- Hours
- Part time - 30 hours per week
- Job ref
- 164-7156961
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Queens Medical Centre
- Town
- Nottingham
- Salary
- £26,530 - £29,114 pro rata
- Salary period
- Yearly
- Closing
- 14/09/2025 23:59
Employer heading
Waiting List Coordinator Paediatric Trauma & Orthopaedics
NHS AfC: Band 4
Job overview
Paediatric Trauma and Orthopaedics is based at the Queens Medical Centre campus of Nottingham University Hospitals NHS Trust.
This job opportunity is for a Waiting List Coordinator with Specialty Personal Assistant duties to support our Paediatric Trauma and Orthopaedic Consultants, working alongside a Patient Pathway Administrator to progress patient pathways.
You must be confident and conscientious with excellent organisational and communication skills, plus an ability to adapt to changing situations and priorities.
You will need to be able to demonstrate a clear understanding of patient confidentiality and be able to remain calm under pressure.
Main duties of the job
Provision of secretarial and waiting list support to the Paediatric Trauma and Orthopaedic Consultants.
This role is responsible for:
Adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Careflow/Bluespier.
Liaising with the consultants for clinic dates
Working alongside the Paediatric Outpatients for scheduling patients into clinic
Management of admin queries for the consultants
Liaising with the tertiary hospitals to provide updates on patients pathways
Answering patient calls and responding in a timely manner
Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, either in person, telephone or email
Be responsible for the management and accurate validation of consultant waiting lists in line with 18 week RTT targets, maintaining accurate records to ensure all admissions for elective procedures are outcomed and completed on Careflow, in line with Trust Access Policy.
Ensure all relevant actions are taken to initiate, amend and cancel theatre lists in accordance with theatre policy
Book PICU beds when required following the correct protocol
Key point of contact for consultant
Dealing with incoming mail, results/reports management
Dealing with consultant queries/visitors, managing consultant diary.
Attending/organising meetings, take minutes
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
The post holder will manage the inpatient waiting lists for a delegated number of consultants at Nottingham University Hospitals NHS Trust, in accordance with Government Access Targets and Trust’s Access Policy. Also ensuring that there is an efficient and effective use of available resources at all times.
They will co-ordinate admissions, and associated pre-operative assessment clinics and theatre lists. The post holder will also play a key central role within the services and is required to work in close liaison with NHS colleagues, patients and the general public.
In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.
Person specification
Qualifications
Essential criteria
- GSCE Grade c (new grade 4) or equivalent in English and Maths
Experience
Essential criteria
- Proven clerical experience
- Demonstrate knowledge of waiting list management
- Experience of working to deadlines
Desirable criteria
- Proven experience of waiting list management within the NHS
Analyatical and Judgement
Essential criteria
- Ability to recognise and advise senior managers on operational issues affecting waiting lists, theatre schedules and capacity
- Use judgement and decision making skills
Communication
Essential criteria
- Good command of grammar and English language - both written and spoken
- Must be able to clearly and accurately convey information verbally to different audiences including patients, GPs, Medical PAs, Consultants, Managers, hospital admin and clinical staff
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lynsey Polak
- Job title
- Service Manager
- Email address
- [email protected]
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