Job summary
- Main area
- Vascular Surgery
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 164-7186550
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Queens Medical Centre
- Town
- Nottingham
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 16/07/2025 23:59
Employer heading
Patient Pathway Administrator
Band 3
Job overview
An exciting opportunity has arisen to join the expanding Vascular Surgery service at Nottingham University Hospitals NHS Trust. We are seeking two motivated and detail-oriented administrators to support the introduction of two new Consultants to the team. This new post will play a vital role in the efficient coordination of patient pathways, with a particular emphasis on the timely and accurate typing of clinical correspondence from dictations through audio typing.
Main duties of the job
In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
The post holder will be responsible for delivering a comprehensive administrative service, ensuring robust management of outpatient and inpatient tracking systems, and supporting the clinical team with daily operational duties.
The successful candidate will manage shared mailboxes, liaise across hospital sites, respond to queries, and provide high-quality, accurate audio typing of clinic letters. A strong commitment to confidentiality, precision, and teamwork is essential.
Key responsibilities include:
Typing clinical correspondence from audio dictations, prioritising urgent communications.
Maintaining patient trackers and escalating delays as required.
Supporting Vascular Coordinators with bookings, data entry, and clerical tasks.
Managing communications including telephone enquiries, email correspondence, and post.
Attending meetings, taking minutes, and disseminating information across the team.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
As a Patient Pathway Administrator, you will be an integral part of a high-performing administrative team committed to delivering excellence in patient care. With the appointment of two new consultants, the service is undergoing expansion, and this post has been created to ensure continued high standards and resilience within our operations.
You will have proven experience in a busy administrative setting, with strong proficiency in MS Office and medical audio typing. Your typing competence will need to be evidenced in your application and at interview to be able to proceed with your application. A typing test will be conducted for assessment of transcription speed and accuracy.
You will demonstrate initiative, effective time management, and the ability to respond flexibly to changing service needs. Experience with NHS systems such as Medway PAS and an understanding of outpatient workflows will be advantageous.
This is a dynamic role requiring excellent interpersonal and organisational skills, and offers the opportunity to contribute to an evolving, ambitious service at the forefront of vascular care in the East Midlands.
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
Person specification
Communication
Essential criteria
- Ability to develop good working relationships at all levels
- Ability to prioritise work, be flexible and use initiative
Desirable criteria
- Experience of sensitivity and empathy with patients/clients
- Experience in continuous improvement of working practices
Training & Qualifications
Essential criteria
- GCSE Level or equivalent in English and Maths
- RSA 2 in word processing or equivalent experience
Desirable criteria
- NVQ Level 3 Business/Administration or equivalent
Experience
Essential criteria
- Administration experience
- Public-facing/Customer service experience
- Microsoft Word, Excel, Outlook
- Dictation audio-typing experience
Desirable criteria
- Healthcare experience, ideally NHS, including clinical systems
- Experience of working to referral-to-treatment targets or similar performance metrics
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joshua Godfrey
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 07812 279 870
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