Job summary
- Main area
- Administrative
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 186-865-25-CS
- Employer
- Nottinghamshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Childrens Development Centre
- Town
- Nottingham
- Salary
- £24,625 - £25,674 Pro rata for part time
- Salary period
- Yearly
- Closing
- 24/07/2025 23:59
Employer heading
SPA Call Handler and Administrator
Band 3
Job overview
An exciting opportunity has arisen for someone to join the Community Childrens' and Young Peoples' Service (CCYPS) to support the Childrens' Community Nursing teams in the role of SPA Call Handler and Administrator.
This is a part time 30 hour per week post which is based at the Children's Development Centre at Nottingham City Hospital campus.
Please note that this post does not meet the pay level required for a Skilled Worker Visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Main duties of the job
As part of the Admin & Clerical team the post holder will provide an effective Single Point of Access Service for the community services provided by CHP, working within a team receiving and processing referrals from a range of agencies (GPs, Acute Hospitals, Education, CHP colleagues, other colleagues in the health and social care community)
To facilitate effective communication and liaison across professional and organisational boundaries the post holder will process the referrals through decision making and signposting service users/professionals into the appropriate service area ensuring equality of access across the full range of services.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.
You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
Working for our organisation
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
Detailed job description and main responsibilities
To be responsible for processing all incoming referrals to the SPA, dealing with queries, taking detailed messages and responding or referring them to the relevant member of the multi disciplinary team in a timely manner as defined in the agreed referral management protocols.
To ensure that service users/patients are directed to appropriate community assessment support services who will respond accordingly.
To use communication skills effectively to enable referrers to explain needs and the assistance required. To be sensitive to their feelings and to respect wishes whenever possible.
To register referrals and, where appropriate, signpost other services and agencies. To seek advice and guidance of the line manager/duty clinician if appropriate services are not available.
To ensure that all referral documentation contains appropriate and relevant information to assist the clinicians.
To be responsible for data input in electronic and paper clinical records to support the regular flow of information between SPA, clinical teams and other partner agencies/departments as required.
To ensure that electronic systems are kept up to date at all times by entering and amending patient admissions, discharges and other details onto the computer database as required to allow audit and review information and relevant reports to be produced as required.
To contribute to the provision of administration services to the children and young people teams ensuring that the workload is prioritised and efficiently managed.
To ensure that communications with other health care professionals are managed in accordance with local and Trust Policy.
To support clinicians in collating patient information in preparation for Multi-Disciplinary Team meetings.
Person specification
Qualifications
Essential criteria
- English GCSE or equivalent
- Maths GCSE or equivalant
Desirable criteria
- NVQ level 3 in administration
Experience
Essential criteria
- Experience of office working and administration systems, to include Microsoft Office including Word and Excel
- Experience of working in a customer care setting
- Experience of telephone work
Desirable criteria
- Experience of using SystmOne
- Experience of working within a healthcare environment
Knowledge
Essential criteria
- Knowledge of customer service
- Knowledge of procedures, associated systems, administration and community service provision acquired through experience and training
- Awareness of issues of confidentiality in accordance with Trust policy and necessary discretion.
Skills
Essential criteria
- Good verbal and non-verbal communication skills communicating effectively with a wide range of people in different situations.
- Ability to prioritise workload
- Ability to type and input data and present information accurately
- Ability to work on own initiative as well as a member of a team, seeking support where appropriate
Values & Behaviours
Essential criteria
- All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare Foundation Trust Values - Trust Honesty Respect Compassion Teamwork.
- All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity & Inclusion (EDI) and how it applies to their role.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jane Hooley
- Job title
- Operational Services Manager
- Email address
- [email protected]
If you have problems applying, contact
- Address
-
Duncan Macmillan House
Porchester Road
Mapperley
Nottingham
Nottinghamshire
NG3 6AA
- Telephone
- 0115 667 0364 - Corporate/Mental Health Services
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