Job overview

This is a diverse role and you must be prepared to work flexibly as service need requires. Your main duties will centre around the provision of a finance service to patients involving delivering money to patients on the wards and patient contact will be an essential part of your duties.  You will be responsible for ensuring timely input of withdrawals and deposits to the financial software (Harlequin), reconciling of accounts, patient bank transfers, regular account statements, making welfare benefit claims, petty cash transactions and assisting patients with finance queries and so forth.  We are looking for a candidate who is non-judgmental, respects individual’s legal and personal rights, has strong communication, excellent attention to detail and a professional, supportive and empathic attitude to patients and colleagues.

Main duties of the job

Applicants must have relevant administrative experience, preferably in a similar patient/customer service facing role and have RSAIII or the equivalent experience, together with a good standard of general education, including literacy and maths.  You will have a good knowledge of modern IT packages i.e. Microsoft Office applications (e.g. Word, Excel & Outlook) and experience of using software systems. You will be able to work confidentially and adhere to boundaries. Previous experience of finance would be advantageous, but is not essential. Wathwood Hospital uses Harlequin financial software and training will be provided, if necessary.

Working for our organisation

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.