Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 8 months (Until the 31st March 2026)
- Hours
- Full time - 37.5 hours per week (Hours could be between 8am and 8pm Monday to Sunday)
- Job ref
- 214-CSTO-7238399
- Employer
- Sherwood Forest Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- King's Mill Hospital
- Town
- Sutton-In-Ashfield
- Salary
- £24,169 per annum
- Salary period
- Yearly
- Closing
- 25/06/2025 23:59
Employer heading
Outpatient Clinic Receptionist
NHS AfC: Band 2
Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.
Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
Job overview
⭐Come and Join our Team of Outpatient Receptionists⭐
We are seeking a motivated and enthusiastic individual with a keen eye for detail, dedicated to placing patient and customer care at the forefront of our service.
Requirements:
- Proficiency in computer skills and the ability to navigate our various computer systems competently.
- Solid customer care skills and prior experience, preferably in an office or reception setting.
- Flexibility in your approach to work, including a willingness to cover reception in any Outpatient area. You may also be asked to provide reception coverage at our Ashfield Community Hospital site.
- Availability to work any day of the week between 8:00 am and 8:00 pm to accommodate the needs of our clinics (rotas will be provided in advance).
- Directing patients to the correct clinic if they are in the wrong area.
- Managing outgoing patient appointments once they have been seen by their consultant.
- Ensuring prompt handling of all missing outcomes in accordance with the trust's policy.
- Regularly participating in mandatory training.
Weekend work will be part of this role on a rota basis, to meet the needs of the service, this will be discussed in detail at interview.
If you're ready to embark on an exciting journey, apply today to become our Outpatient Clinic Receptionist! Your attention to detail and commitment to patient care will play a vital role in our mission to provide outstanding healthcare services.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
Working for our organisation
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.
Detailed job description and main responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Person specification
Knowledge
Essential criteria
- Computer literate, with experience of using a keyboard.
- Excellent communication skills.
Desirable criteria
- Knowledge of Careflow PAS and NHS in general
Qualifications
Essential criteria
- To be educated to O'level / GCSE equivalent or to have previous administration experience
Desirable criteria
- To possess GCSE A-C passes including Math and English equivalent
Experience
Essential criteria
- Clerical experience
- Customer care experience.
Desirable criteria
- 18 week RTT knowledge and experience
Contractual Requirements
Essential criteria
- Regular attendance and willingness to work flexible hours as necessary including weekends
- Must be able to travel between sites if required
- Ability to sit for prolonged periods
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amie Dallman
- Job title
- Outpatient Reception Coordinator
- Email address
- [email protected]
- Telephone number
- 01623622515
- Additional information
Please contact Amie Dallman ([email protected]) or Jill Russo ([email protected]) or call 01623622515 ext 2371 for further information.
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