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Job summary

Main area
NHIS
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
214-NHIS-7795207
Employer
Sherwood Forest Hospitals NHS Foundation Trust
Employer type
NHS
Site
King's Mill Hospital
Town
Sutton-In-Ashfield
Salary
£27,485 - £30,162 per annum
Salary period
Yearly
Closing
14/04/2026 23:59

Employer heading

Sherwood Forest Hospitals NHS Foundation Trust logo

Service Desk Technician

NHS AfC: Band 4

Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.

Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.

Job overview

Are you interested in working in the digital space? Passionate about improving health and care through providing digital support services and helping to future proof our NHS through digital transform? If the answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team.

As a dedicated Service Desk Technician, you will be the first point of contact for all IT related incidents and service requests, responsible for performing remote troubleshooting and determining appropriate solutions based on the information collected and provided by customers.   Excellent customer service is required and accompanied by good IT technical skills.  The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of contact (first time fix) and ensuring service levels and targets are met as well as meeting customer satisfaction and continuous service delivery demands is essential.

The successful candidate will be expected to work a regular shift pattern as well as out of hours support (via an on-call rota) to ensure support is available to NHIS supported organisations 24/7 (including bank holidays).

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

Working for our organisation

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire. 

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation. 

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands. 

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Detailed job description and main responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person specification

Further Training

Essential criteria
  • Microsoft Office Applications
Desirable criteria
  • Network Topology
  • Microsoft NT Server Admin
  • Microsoft Exchange

Experience

Essential criteria
  • Experience supporting a large user base
  • Excellent communication and time management skills
Desirable criteria
  • Supervisory skills
  • Dealing with people in a customer service environment
  • Familiarity with an IT support environment
  • Knowledge of various database languages

Qualifications-Academic/ Craft/ Professional

Essential criteria
  • A computer or business orientated qualification or equivalent experience
Desirable criteria
  • ECDL or equivalent
  • ITIL Qualification

Knowledge Requirements

Essential criteria
  • Significent service desk or application support experience
  • Basic understanding of the IT function
  • Understanding of data quality requirements
  • Excellent knowledge of Microsoft desktop packages
  • Good level of education and advanced keyboard skills
Desirable criteria
  • Understanding of the business goals of the organisation
  • Extensive knowledge of NHS information flows and business requirements

Contractual Requirements

Essential criteria
  • Participate in the on-call rota

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPathway to excellenceCare quality commission - GoodCarer Friendly Employer 2021Mindful employer.  Being positive about mental health.Disability confident employerCare4NottsTime to changeFair Train Silver StandardStep into healthNational Preceptorship for Nursing Quality MarkArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Jacqui Hawkins
Job title
Service Desk Team Leader
Email address
[email protected]
Telephone number
01623410310
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