Job summary
- Main area
- Outpatients
- Grade
- NHS AfC: Band 3
- Contract
- Fixed term: 9 months (.)
- Hours
- Part time - 30 hours per week (Between 8am-5pm Mon - Fri, Various Hours Available)
- Job ref
- 214-CSTO-7214080
- Employer
- Sherwood Forest Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- King's Mill Hopsital
- Town
- Sutton-In-Ashfield
- Salary
- £24,625 - £25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- 25/06/2025 23:59
Employer heading

Outpatient Booking Officer
NHS AfC: Band 3
Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.
Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
Job overview
🌟 Join Our Team at King's Mill Hospital! 🌟
Fixed Term Opportunity - 9 months - 26 Hours, 20 Hours, 30 Hours.
Are you a master of organization with a keen eye for detail? Are you ready for an exciting opportunity to make a meaningful impact in healthcare? Look no further! King's Mill Hospital is thrilled to announce an incredible opening for an Outpatient Booking Officer to join our dynamic team.
In this role, you'll be the linchpin of our outpatient services, ensuring smooth and efficient scheduling for our patients. If you're passionate about providing top-notch customer service and thrive in a fast-paced environment, we want to hear from you!
Your primary responsibilities will include:
- Booking and cancelling outpatient clinic appointments efficiently and effectively.
- Monitoring the timely sending of essential documents to patients and ensuring correct documentation is received.
- Facilitating appointments for patients discharged from IPT's ward discharges and ICR's.
- Maximising the utilisation of all clinic slots to ensure the best possible patient care.
- Collaborating closely with the BSU and esteemed consultants to ensure patients are booked in a timely manner.
- Regularly updating and maintaining mandatory training to ensure the highest quality of service delivery.
- Offering support to the team whenever necessary, fostering a collaborative and positive work environment.
-Registering ASI dummy referrals on Care flow, paying particular attention to RTT pathways
Main duties of the job
To see the full detailed job description and main responsibilities of the job please refer the job description attached
Working for our organisation
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.
Detailed job description and main responsibilities
To see the full detailed job description and main responsibilities of the job please refer the job description attached
Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Person specification
Knowledge
Essential criteria
- Knowledge of Microsoft Outlook and packages
- Communication with different stakeholders at various levels
- Evidence of team worker
- Ability to work under pressure
- Ability to prioritise
- Show time management skills
- Willingness to learn and adapt to changes
Desirable criteria
- Knowledge of 18 weeks pathway
- Knowledge of Medway and NHS in general
- ECDL
- NVQ Level 2 Admin
- Admin experience
Qualifications
Essential criteria
- Good standard of education
Desirable criteria
- Evidence of personal development
Experience
Essential criteria
- Of outpatient services and outpatient booking processes
- Extensive knowledge of Medway
Desirable criteria
- Customer care experience
Contractual
Essential criteria
- Ability to be flexible with working hours
- Adherence to Trust and departmental
- Policies and procedures
- Ability to work in a confidential settings
Documents to download
Further details / informal visits contact
- Name
- Amy Scrimshaw
- Job title
- Outpatient Booking Support Officer
- Email address
- [email protected]
- Telephone number
- 07353159564
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