Job summary
- Main area
- Acute Paediatrics
- Grade
- NHS AfC: Band 3
- Contract
- Secondment: 12 months
- Hours
- Part time - 37 hours per week
- Job ref
- 214-W&C-6205941
- Employer
- Sherwood Forest Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- King's Mill Hospital
- Town
- Sutton in Ashfield
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Patient Pathway Co-ordinator
NHS AfC: Band 3
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
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Job overview
You have a unique opportunity to be part of a passionate, professional, and dedicated team that is focused on creating a positive journey for all patients seen within our service.
The work is fast-paced and challenging but very rewarding. Your experienced colleagues will provide you with a robust training program that will help you build the skills, knowledge, and confidence needed to become a successful Patient Pathway Coordinator.
We believe that work should be a great place for everyone, and we will support your continuing personal development with regular one-on-one meetings and an annual appraisal, ensuring you are guided to all available training courses and support.
We offer a range of exciting benefits, including health and wellbeing initiatives, annual leave, flexible working options, and much more.
Main duties of the job
You will be the main point of contact for patients throughout their pathway of care. The post holder will work under the direction of their Senior Patient Pathway Coordinator and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly and in a timely manner. The post holder will provide a range of administrative support services to the specialty Consultant Team, but, most importantly, you will need to bring with you passion, enthusiasm, and a desire to dive right in!
You will have a significant degree of autonomy, and as a result, you'll need to be comfortable working independently and taking accountability for your own workload.
It is imperative that the successful candidate can always maintain complete confidentiality on all people-related matters.
From Day 1, you'll be communicating with individuals both internally and externally at all levels; you will need to do so with confidence and integrity while embodying our culture and our care values.
You will also be adept at building relationships and quickly gaining the trust and respect of employees within the team and across the Trust.
In return for all of the above, we can offer you what is simply, without a doubt, one of the best places you could ever imagine working, filled with dynamic people just like you who are on a mission to make a difference and deliver something truly amazing.
Working for our organisation
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.
Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.
Detailed job description and main responsibilities
To see the full detailed job description and main responsibilities of the job please refer to the job description attached.
Person specification
Knowledge
Essential criteria
- Computer literate, with experience of using a keyboard with a high level of accuracy.
- Thorough knowledge of healthcare or other administrative systems and processes
- Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
- Experience of using a full range of IT/Patient data systems
- Confidentiality and Data Protection
- Health and Safety
- Equality and diversity
Desirable criteria
- Sound office clerical background providing knowledge of relevant procedures.
- Experience of using a full range of IT/Patient data systems – As applicable to speciality
- Knowledge of NHS or service provider in general
Qualifications
Essential criteria
- Good general education with GCSE English at grade C or above or equivalent qualification / experience.
Desirable criteria
- Formal keyboard/typing qualification
- Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
- NVQ in Customer Care
- Institute of Health Records & Information
- Management Diploma (IHRIM)
Further Training
Essential criteria
- On the job training.
Desirable criteria
- Supervisory training
- Experience of managing health & safety issues
Experience
Essential criteria
- Customer care
- Some experience providing required
Desirable criteria
- Customer care experience
- Experience of supervising staff
- NHS knowledge and qualification equivalences if necessary.
Contractual Requirements
Essential criteria
- NHS knowledge and qualification equivalences if necessary.
If you would like this information in an alternative format or in a different language please contact us on 01623 622515 ext 3271.
Please note that we no longer accept handwritten/paper applications and that the email address given on your application will be used for all correspondence regarding this post.
We reserve the right to close a vacancy before the closing date if a sufficient number of applications have been received. Priority for vacancies at the Trust will be given to existing employees of Sherwood Forest Hospitals NHS Foundation Trust whose roles are currently at risk of redundancy due to organisational change.
Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.
In submitting an application, you authorise Sherwood Forest Hospitals NHS Foundation Trust to confirm any current and previous NHS Service details and you agree to the Trust obtaining and transferring personal date held about you, including Occupational Health data (inoculations and screening tests). This data will be shared using the NHS Electronic Staff Record (ESR) and third party systems via an automated process and will only be used for the purposes of maintaining your employment record.
Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and the money will then be invoiced to you once you've commenced employment. The current price of a check is £40 plus VAT for an enhanced and £23 plus VAT for a standard check. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application. The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.
Proposed for us: Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. Whilst Covid-19 vaccination is not a condition of employment at this present time unless you work in a Care Home facility, we continue to encourage our current and potential colleagues to get vaccinated. There is helpful advice and information about the Covid-19 vaccination and how to access it at: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Joanne Daniel
- Job title
- Senior PPC
- Email address
- [email protected]
- Telephone number
- 01623 622515
- Additional information
Joanne Daniel
Ext 3760
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