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Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
12 months (fixed term)
Hours
Full time - 37.5 hours per week
Job ref
214-CSTO-7699803
Employer
Sherwood Forest Hospitals NHS Foundation Trust
Employer type
NHS
Site
King's Mill Hospital
Town
Sutton in Ashfield
Salary
£24,465 per annum
Salary period
Yearly
Closing
25/02/2026 23:59

Employer heading

Sherwood Forest Hospitals NHS Foundation Trust logo

Therapy Administrator

NHS AfC: Band 2

Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.

Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.

Job overview

An excellent opportunity has arisen for a proactive and organised individual to join our Therapy Services Outpatient Department, based in Clinic 10. This is a fast‑paced and varied environment supporting a wide range of specialities, including MSK, hands, rheumatology, breast care and oncology, amputee rehabilitation, respiratory, obstetrics and gynaecology, and lymphoedema.

Our clinics are extremely busy, and we are looking for someone who thrives in a dynamic setting and enjoys working as part of a multidisciplinary team. You will play a key role in ensuring patients receive a smooth and efficient administrative experience.

You will provide essential administrative support to the Therapy Services team, ensuring clinics run efficiently and patients are welcomed and supported throughout their visit.

Main Duties

  • Entering referrals accurately onto the relevant clinical systems.

  • Sending out appointment letters and managing patient correspondence.

  • Booking appointments and managing follow‑up scheduling.

  • Reconciling clinics and ensuring accurate record‑keeping.

  • Welcoming patients at reception and checking them in for their appointments.

If you’re enthusiastic, organised and ready for a new challenge, we’d be delighted to receive your application.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

Working for our organisation

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire. 

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation. 

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands. 

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Detailed job description and main responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person specification

Knowledge Requirements

Essential criteria
  • Ability to communication with all levels of staff
  • Sound clerical background providing knowledge of relevant procedures
  • Computer literate, familiarity with Microsoft and other packages, with high level of accurate keyboard skills
  • Knowledge of databases and spreadsheets, i.e. PAS, Excel, or similar
  • Experience of using a full range of IT/Patient Data Systems
  • Knowledge of NHS or service provider in general.
  • Excellent communication skills
  • Experience of working in a team
  • Good knowledge of confidentiality and Data Protection principles
  • Understanding of Health and Safety
  • Understanding of Equality and Diversity
Desirable criteria
  • Medical terminology
  • Knowledge of systems and processes used in NHS
  • Knowledge of RTT and Access Policy

Qualifications

Essential criteria
  • Good general education including English GCSE at grade C or above (or equivalent)
  • Relevant Level 3 qualification or equivalent experience in relevant subject
Desirable criteria
  • Formal typing qualification
  • Association of Medical Secretaries, Practice Administrator and Receptionist diploma (AMSPAR)
  • European Computer Driving Licence (ECDL)

Further Training

Essential criteria
  • On the job training
Desirable criteria
  • Supervisory training

Experience

Essential criteria
  • Quality customer care experience
  • Experience of office environment
  • Experience of managing conflicting priorities
  • Organisation and working to deadlines
  • Previous NHS or healthcare knowledge and experience
  • Experience in a similar role
Desirable criteria
  • Experience Supervising staff

Contractual Requirements

Essential criteria
  • Must be able to commit to future rota working. (7 days a week, between 7am7pm)

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPathway to excellenceCare quality commission - GoodCarer Friendly Employer 2021Mindful employer.  Being positive about mental health.Disability confident employerCare4NottsTime to changeFair Train Silver StandardStep into healthNational Preceptorship for Nursing Quality MarkArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Jenna Greer
Job title
Therapy co-ordinator
Email address
[email protected]
Telephone number
01623622515
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