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Job summary

Main area
Administration
Grade
NHS AfC: Band 5
Contract
Fixed term: 12 months (Secondment also considered)
Hours
Full time - 37.5 hours per week
Job ref
214-SRG-7973577
Employer
Sherwood Forest Hospitals NHS Foundation Trust
Employer type
NHS
Site
King's Mill Hospital
Town
Sutton in Ashfield
Salary
£32,073 - £39,043 per annum
Salary period
Yearly
Closing
25/06/2026 23:59

Employer heading

Sherwood Forest Hospitals NHS Foundation Trust logo

Operations Support Officer

NHS AfC: Band 5

Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.

Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.

Job overview

The Operations Support Officer is responsible for delivering high-quality operational and business support within the Surgery Division at Kings Mill Hospital. The role focuses on supporting Service Line Directors and Heads of Service to improve performance, drive service development, and ensure compliance with national and local targets.

The post holder plays a key role in developing and maintaining business processes, analysing performance data, and producing reports and business cases to support decision-making and service improvement. They will coordinate multidisciplinary meetings, support the delivery of business intelligence, and help identify opportunities for service growth and innovation.

Working closely with clinical and non-clinical teams, the role also involves embedding effective systems for performance monitoring, benchmarking, and continuous improvement. Strong analytical skills, attention to detail, and the ability to communicate complex information clearly are essential.

Overall, the post supports the wider aim of improving operational efficiency and enabling high-quality patient care through effective planning, data-driven insight, and collaborative working.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

Working for our organisation

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Detailed job description and main responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person specification

Knowledge Requirements

Essential criteria
  • Working knowledge of principles of service development/improvement and performance management acquired through Diploma or equivalent experience.
  • Knowledge of associated processes and systems.
  • Advanced keyboard skills.
  • Working knowledge of the NHS including management knowledge.
Desirable criteria
  • Knowledge of principles and of business/performance management techniques.

Qualifications Academic/ Craft/ Professional

Essential criteria
  • Diploma or equivalent experience or training.
  • Management knowledge or experience to degree level equivalent.

Further Training

Essential criteria
  • Business/performance management techniques.

Experience

Essential criteria
  • Previous experience of service development/improvement and performance management processes.
  • Experience of developing reports and business cases

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPathway to excellenceCare quality commission - GoodCarer Friendly Employer 2021Mindful employer.  Being positive about mental health.Disability confident employerCare4NottsTime to changeFair Train Silver StandardStep into healthNational Preceptorship for Nursing Quality MarkArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Katie Jordan
Job title
Operations Manager
Email address
[email protected]
Telephone number
07345474075
Additional information

Informal conversations are encouraged for this post. 

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