Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 5
- Contract
- Fixed term: 12 months (Secondment also considered)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 214-SRG-7973577
- Employer
- Sherwood Forest Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- King's Mill Hospital
- Town
- Sutton in Ashfield
- Salary
- £32,073 - £39,043 per annum
- Salary period
- Yearly
- Closing
- 25/06/2026 23:59
Employer heading
Operations Support Officer
NHS AfC: Band 5
Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.
Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.
Job overview
The Operations Support Officer is responsible for delivering high-quality operational and business support within the Surgery Division at Kings Mill Hospital. The role focuses on supporting Service Line Directors and Heads of Service to improve performance, drive service development, and ensure compliance with national and local targets.
The post holder plays a key role in developing and maintaining business processes, analysing performance data, and producing reports and business cases to support decision-making and service improvement. They will coordinate multidisciplinary meetings, support the delivery of business intelligence, and help identify opportunities for service growth and innovation.
Working closely with clinical and non-clinical teams, the role also involves embedding effective systems for performance monitoring, benchmarking, and continuous improvement. Strong analytical skills, attention to detail, and the ability to communicate complex information clearly are essential.
Overall, the post supports the wider aim of improving operational efficiency and enabling high-quality patient care through effective planning, data-driven insight, and collaborative working.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
Working for our organisation
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Detailed job description and main responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person specification
Knowledge Requirements
Essential criteria
- Working knowledge of principles of service development/improvement and performance management acquired through Diploma or equivalent experience.
- Knowledge of associated processes and systems.
- Advanced keyboard skills.
- Working knowledge of the NHS including management knowledge.
Desirable criteria
- Knowledge of principles and of business/performance management techniques.
Qualifications Academic/ Craft/ Professional
Essential criteria
- Diploma or equivalent experience or training.
- Management knowledge or experience to degree level equivalent.
Further Training
Essential criteria
- Business/performance management techniques.
Experience
Essential criteria
- Previous experience of service development/improvement and performance management processes.
- Experience of developing reports and business cases
Documents to download
Further details / informal visits contact
- Name
- Katie Jordan
- Job title
- Operations Manager
- Email address
- [email protected]
- Telephone number
- 07345474075
- Additional information
Informal conversations are encouraged for this post.
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