Job summary
- Main area
- ICT
- Grade
- NHS AfCl: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 214-NHIS-6200741
- Employer
- Sherwood Forest Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- King's Mill Hospital
- Town
- Sutton-in-Ashfield
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Application Support Analyst
NHS AfCl: Band 4
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
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Job overview
Nottinghamshire Health Informatics Service (NHIS) provides Information, Communication and Technology Services (ICT) across the NHS and local health community. Providing expertise and capability, effectively delivering national and local ICT requirements and continually researching and innovating in an effort to provide technologies that enable our customers to do things better or do better things.
An opportunity has arisen to work within the Application Support Team within the Transformation Service Line.
We are looking for an enthusiastic and highly motivated individual who has significant experience working within a customer or patient focused environment to join our busy Application Support Team.
You will need excellent knowledge of Microsoft desktop packages and an understanding of a range of patient-based clinical systems would be desirable as well as knowledge of the Data Protection Act and issues around data confidentiality.
Due to the nature of the role it is essential that the post holder has excellent communication skills with the ability to remain calm under pressure as well as maintaining a professional manner at all times.
A significant part of the role will be focused around the answering of telephone calls from clinical staff and the use of our call logging system; therefore it is essential that the successful candidate has advanced telephony and keyboard skills and an appreciation of the importance of capturing and maintaining accurate and timely information.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
Working for our organisation
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
Detailed job description and main responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person specification
Contractual Requirements
Essential criteria
- Participate in the 24 hours on call rota
- Ability to work flexibly, outside normal office hours, in order to suit the needs of the users
Experience
Essential criteria
- Substantial experience of supporting a large user base
- Excellent communication and time management skills
- Proven ability to work to tight deadlines
- Experience in working in a demanding environment
Qualifications-Academic/ Craft/ Professional/ Further training
Essential criteria
- Educated to Diploma level or equivalent experience in a IT or business environment
- Ongoing personal and professional development
Desirable criteria
- ITIL Qualfication
Knowledge Requirements
Essential criteria
- Extensive experience working in a application support or call centre environment
- Expert knowledge of Microsoft desktop packages
- Knowledge of the Data Protection Act and issues around data confidentiality
- Awareness of NHS processes and business processes and dependencies
Desirable criteria
- Experience of using clinical applications across the NHS
- Good knowledge of working in the NHS
If you would like this information in an alternative format or in a different language please contact us on 01623 622515 ext 3271.
Please note that we no longer accept handwritten/paper applications and that the email address given on your application will be used for all correspondence regarding this post.
We reserve the right to close a vacancy before the closing date if a sufficient number of applications have been received. Priority for vacancies at the Trust will be given to existing employees of Sherwood Forest Hospitals NHS Foundation Trust whose roles are currently at risk of redundancy due to organisational change.
Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.
In submitting an application, you authorise Sherwood Forest Hospitals NHS Foundation Trust to confirm any current and previous NHS Service details and you agree to the Trust obtaining and transferring personal date held about you, including Occupational Health data (inoculations and screening tests). This data will be shared using the NHS Electronic Staff Record (ESR) and third party systems via an automated process and will only be used for the purposes of maintaining your employment record.
Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and the money will then be invoiced to you once you've commenced employment. The current price of a check is £40 plus VAT for an enhanced and £23 plus VAT for a standard check. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application. The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.
Proposed for us: Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. Whilst Covid-19 vaccination is not a condition of employment at this present time unless you work in a Care Home facility, we continue to encourage our current and potential colleagues to get vaccinated. There is helpful advice and information about the Covid-19 vaccination and how to access it at: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Mrs Heather Marshall
- Job title
- Application Support Team Leader
- Email address
- [email protected]
- Telephone number
- 07972 931662
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