Job summary
- Main area
- Maternity
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 25 hours per week (Mon-Fri - 5 Hours Per Day, Flexible working hours accepted)
- Job ref
- 214-W&C-7688765
- Employer
- Sherwood Forest Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- King's Mill Hospital
- Town
- Sutton-in-Ashfield
- Salary
- £24,465 pro rata per annum
- Salary period
- Yearly
- Closing
- 23/02/2026 23:59
Employer heading
Department Receptionist
NHS AfC: Band 2
Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.
Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.
Job overview
The Department Receptionist is a vital part of the Antenatal Suite at King’s Mill Hospital, supporting high-quality maternity care within the Women and Children’s Division. Reporting to the Senior Midwife for Community and Outpatient Services, the post holder provides a welcoming, compassionate, and efficient reception and administrative service for women, babies, and families, helping ensure a positive experience at every visit.
As the first point of contact, the receptionist creates a friendly and reassuring environment, coordinating appointments, maintaining accurate patient records, preparing and tracking clinical case notes, and working closely with midwives, clinicians, and the wider team to support safe, well-organised care pathways.
The role involves responding professionally to face-to-face, telephone, and electronic enquiries, often handling sensitive or complex information with empathy and discretion, while ensuring women are fully informed about appointments and changes.
Additional duties include managing correspondence, preparing care packs, maintaining supplies, and supporting smooth day-to-day operations. The role requires flexibility, strong organisational and communication skills, emotional resilience, and a commitment to continuous learning, safeguarding, infection control, equality, diversity, and inclusion, all aligned with NHS values and the Trust’s focus on outstanding, woman-centred care.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
Working for our organisation
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.
Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:
Skilled Worker visa: eligible healthcare and education jobs - GOV.UK
Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.
Detailed job description and main responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person specification
Knowledge Requirements
Essential criteria
- Computer literate eg Microsoft Office applications Excel and Word
Desirable criteria
- Knowledge of Careflow IT system and NHS in general
Qualifications
Essential criteria
- Good general education with GCSE English at grade C or above
Further Training
Desirable criteria
- Knowledge and use of electronic maternity pathway
Experience
Essential criteria
- Clerical experience
- Customer care experience
Contractual Requirements
Essential criteria
- Regular attendance and willingness to work flexible hours as necessary
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amy Worsley
- Job title
- Antenatal Suite Coordinator
- Email address
- [email protected]
- Telephone number
- 01623 622515
- Additional information
Ext 6225
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