Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 4
- Contract
- 12 months (fixed term contract)
- Hours
- Part time - 35 hours per week
- Job ref
- 321-CENT-7175255-B4/5
- Employer
- Oxford University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Horton Hospital
- Town
- Banbury
- Salary
- £26,530 - £29,114 per annum/pro rata
- Salary period
- Yearly
- Closing
- 11/05/2025 23:59
Employer heading
Patient Pathway Administrator- Centralised- Horton Hospital
NHS AfC: Band 4
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
We are #OneTeamOneOUH
Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!
Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.
Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.
Centralised Recruitment:
We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.
Main duties of the job
This week are currently recruiting for this Bands 4 within the organisation:
Patient Pathway Administrators (Band 4)
35 hours per week based onsite at The Horton Hospital, Banbury, to note this is a 12 month fixed-term contract.
- Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
When applying please:
- Include as much detail as possible in the application inc. qualifications, roles and responsibilities
- Include a supporting statement and showcase your skills and experience
Shortlisting will be carried out on: W/C 14th May 2025
The interview date for successful candidates will be: 20th May 2025
Please note, this vacancy may close early if there are sufficient applications.
If you are ready to make a meaningful difference in the lives of our patients and be part of a dynamic healthcare team, we would love to hear from you!
Together, we can add invaluable support to our patients and their families, ensuring they receive the best care possible.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
What we are looking for:
- Strong Communication Skills: Ability to communicate effectively with patients, families, and medical staff.
- Attention to Detail: Accuracy in managing patient records and administrative tasks and Manages and interprets data correctly to inform decision making
- Knowledge: Good knowledge of patient pathways and understanding of patient priorities and performance targets
- Organisational Skills: Ability to multitask and manage time efficiently in a fast-paced environment.
- Previous Experience: Prior experience in a healthcare or administrative role is preferred but not essential.
- Qualifications: GCSE or equivalent in English and Maths, grades A-C
- Systems Experience: Understanding of Microsoft Office: Outlook, Word, Excel packages
What We Offer:
- Meaningful Work: Your role will have a direct and positive impact on the lives of patients and their families.
- Professional Development: Opportunities for training and career advancement within the healthcare sector.
- Collaborative Environment: Work alongside a team of dedicated and compassionate healthcare professionals.
- Comprehensive Benefits: Flexible working, competitive salary, health insurance, and retirement plans.
Example duties and responsibilities:
- Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
- Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
- Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.
- Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.
- Monitor urgent investigation requests to ensure they are processed appropriately.
- Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.
- Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
- Maintain patient confidentiality at all times.
Person specification
Experience and Skills
Essential criteria
- MS office and applications (including Word, Excel and Outlook)
- Previous experience within the NHS/public sector
Qualifications
Essential criteria
- GCSE or equivalent in English and Maths, grades A-C
Interpersonal / Communication Skills
Essential criteria
- Makes a positive contribution to effective multi-disciplinary team working
- Excellent customer care and communication
- Ability to adapt communication style as required
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lily Westwood
- Job title
- Surgical Ophthalmology Team Leader
- Email address
- [email protected]
- Telephone number
- 01865523978
If you have problems applying, contact
- Address
-
Corporate, Estates, ROE & SUWON
OUH Recruitment Team
- Telephone
- 01865 743462
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