Job summary
- Main area
- Assurance Co-ordinator
- Grade
- NHS AfC: Band 5
- Contract
- 1 year (1 year fixed term until 19 September 2025)
- Hours
- Full time
- Flexible working
- Home or remote working
- Job ref
- 321-CORP-6574854-B5-PUB
- Employer
- Oxford University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Unipart House Business Centre
- Town
- Cowley, Oxford
- Salary
- £29,970 - £36,483 per annum pro rata
- Salary period
- Yearly
- Closing
- 19/09/2024 23:59
- Interview date
- 04/10/2024
Employer heading
Assurance Co-ordinator
NHS AfC: Band 5
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
The Trust Assurance Team is looking for a highly motivated and enthusiastic individual to join our dynamic team to carry out the role of Assurance Co-ordinator.
This is an exciting time to be working at Oxford University Hospitals NHS Foundation Trust, one of the largest NHS Trusts in the UK, with a national and international reputation both for the excellence of its services and its role in teaching and research. The Assurance team sits within the Corporate Directorate and is responsible for overseeing and advising on the Accreditation, Regulation, Assurance and Risk agenda and associated activities, (including Peer Review, Care Assurance and the Oxford Scheme for Clinical Accreditation [OxSCA]), across the Trust in conjunction with the Head of Accreditation and Regulation and the Assurance Manager.
The post holder will be:
· highly organised with an acute attention to detail,
· motivated to work under their own initiative in a rapidly changing environment in order to meet tight deadlines,
· curious and keen to learn, with a desire to work with the team to develop new ideas which will continuously improve the services offered,
· an excellent communicator with an ability to encourage effective participation of people at all levels,
· computer literate with skills in the suite of Microsoft 365 applications.
Main duties of the job
The role of the Assurance Co-ordinator is varied, and the post holder will confidently communicate with managers and clinicians throughout the Trust in order to be successful in the role. The post holder will also liaise with external providers and regulators.
The Trust currently uses a range of governance, risk, compliance and information monitoring software systems. Experience of Ulysses monitoring systems is beneficial but by no means essential as full training of the system will be given to the successful applicant as part of their induction plan.
Whilst administration is a fundamental component of the post, this is also a customer facing role and communication skills are key to your success. Experience in a healthcare, sales or a training role would be an advantage for this role but is not essential. Importantly, you will emulate the Trust’s values throughout your interactions.
OUH Cowley, at Unipart, is our base, however hybrid/remote and flexible working options may be provided to suit the needs of the successful candidate. At OUH Cowley we offer great facilities for our staff including the art room restaurant, a café, free car parking, all on site. Meetings with clinicians may well take place on Trust hospital sites, for which there is a shuttle bus.
If you would like to be part of a small, friendly dynamic team, we would love to hear from you.
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
Specific Responsibilities
General
1. To proactively manage the Assurance Team’s shared inboxes which are aligned to key work streams.
2. To promote and organise multi-specialty and multi-disciplinary projects to support assessment, risk management, inspection, accreditation & regulation.
3. To contribute towards developing a positive and participatory attitude amongst Trust staff, and any associates, towards regulation, assurance, risk, and accreditation.
4. To keep up to date with activity relating to Accreditation, Regulation and Assurance and circulate regular briefings to the Assurance Team.
5. To provide administrative support to the Assurance Team including minute taking as appropriate.
6. To arrange, and coordinate meetings to support the Assurance Team.
7. To participate in the writing, preparation and circulation of briefing papers, progress reports and reviews of documents as appropriate.
8. To liaise confidently and professionally, always upholding the Trust’s values.
9. To undertake other general duties as relevant to the post.
Accreditation and Regulation
1 To assist managers in their development and implementation of frameworks to facilitate accreditation and regulation projects across the Trust.
To design, develop and maintain databases to monitor the delivery of projects within the Assurance Directorate, to include the Accreditation and Regulation database.
1 To be a point of contact for queries and to provide support to staff that are designing and implementing projects related to accreditation and regulation within clinical and non-clinical areas.
1 To promote multi-disciplinary collaboration, communication and planning to support best practice in accreditation and regulation.
To participate in the collection and accurate administration of data and evidence to support the Head of Accreditation and Regulation in responding to regulatory enquiries.
1 To update and maintain the Executive Director’s communication action log and filing system.
1 To be highly organised and proactive in supporting the Head of Accreditation and Regulation in the administration and delivery of the Peer Review, Care Assurance and OxSCA programmes, responding to reviewers in a timely and appropriate manner.
Assurance, governance, risk and compliance system
1 To support the Assurance Team with the administration of the Trust’s governance, risk, and compliance monitoring systems.
1 To provide support and system training to staff on the Trust’s governance, risk and compliance systems and maintain a training database.
1 To keep up to date on all changes to the governance, risk and compliance software system and provide updates to the Assurance Team as required.
2 To contribute to the assessment of evidence utilised by the Trust in the governance, risk, and compliance software systems.
2 To assist the Assurance Team in the collection and analysis of data for audit, assurance, and risk purposes.
Person specification
Education / Qualifications
Essential criteria
- Higher Education qualification (i.e. 'A' Level/NVQ III standard) or equivalent/previous experience in an administration role
Desirable criteria
- Qualification or formal training in audit and/or risk management.
Experience
Essential criteria
- Excellent writing and communication skills with acute attention to detail and Experience of writing and correcting reports
- Ability to analyse problems and identify solutions and Ability to working autonomously in a fast-paced environment.
- Experience of using Windows-based software and computerised databases to manage and present data.
- Ability to work with colleagues to develop and providing training.
- Experience of being involved in service improvement or ability to understand the positive impact of quality improvement activities.
Desirable criteria
- Experience of working in a customer facing role.
- Previous involvement in peer reviews or external reviews.
- Experience of project management or quality improvement
- Experience of working in a compliance team for regulatory standards in healthcare e.g., Care Quality Commission (CQC) or Health and Safety Executive (HSE).
Skills, knowledge and abilities
Essential criteria
- Highly organised with efficient time management. Ability to prioritise and work to own, and set, deadlines.
- Excellent interpersonal skills demonstrating a level of confidence and ability to communicate with clinicians and people with varying levels of seniority in both written and oral format.
- Able to communicate complex information to a range of staff, including report writing skills.
- Must be able to handle confidential and sensitive issues in a professional manner
- Logical, organised, and systematic approach to managing data with a clear understanding of processes and process management
- Able to plan and coordinate dairies to meet the delivery requirements of the team.
- Self-motivated, with initiative and proactive independent problem solving skills.
- Ability to rapidly learn new information and adapt to a changing environment
- Able to demonstrate an enquiring mind and take responsibility for own learning.
Desirable criteria
- Understanding of the respective roles of key regulators such as CQC and HSE or other governmental and non-governmental healthcare organisations
- Presentation skills.
- Understanding of NHS structure and processes
- Knowledge of using healthcare information systems and databases, or equivalent.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Dawn Gilkes
- Job title
- Head of Accreditation and Regulation
- Email address
- [email protected]
- Telephone number
- 01865 (5)72885
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