Job summary
- Main area
- Child and Adolescent Mental Health Services - Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon-Fri 0900-1700)
- Job ref
- 267-OC6212657
- Employer
- Oxford Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Melksham Hospital
- Town
- Melksham
- Salary
- £25,147 - £27,596 per annum/pro-rata
- Salary period
- Yearly
- Closing
- 09/05/2024 23:59
Employer heading
Team Administrator - Single Point of Access - Melksham
Band 4
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Job overview
Are you an experienced administrator looking to take the next step in your career?
Would you like to play a part in helping to improve the mental health of children and young people in Wiltshire?
If so, we would like to hear from you. We are looking for a motivated, enthusiastic and well-organised individual to join our Child and Adolescent Mental Health Services (CAMHS) Single Point of Access team at Melksham Hospital.
This is a senior administrative role where you’ll be working alongside and supervising administrative staff, processing referrals, dealing with confidential and sensitive information, taking calls and formatting and sending correspondence to young people and families across Wiltshire.
Main duties of the job
You will also run and analyse performance reports, take minutes at meetings and deputise for the Office Manager on occasion.
The team receives high volumes of requests for service and calls so the successful candidate will be solution-focused, calm, kind and approachable, have excellent communication skills, both written and verbal, and strong IT skills, particularly in Excel.
We're a small, friendly and supportive group of clinicians and administrators who are passionate about delivering high-quality treatment and advice to children and young people across Wiltshire. There are high demands on our service and we work hard to meet the needs of all the young people and their families who contact us.
The role is mainly office-based with some opportunity for hybrid home/office working after training.
Working for our organisation
Oxford Health's vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
1. To provide effective business and administration support to the Wiltshire and Banes CAMHS SPA team.
2. To ensure that all new referrals into Wiltshire and Banes CAMHS are processed in a timely manner and passed on for triage by the appropriate clinicians.
3. To ensure that the results of the referral screenings are accurately recorded on the relevant spreadsheets and the RIO electronic patient record and communicated to other teams as required.
4. To operate databases and spreadsheets with a high degree of accuracy, including creating new client records, updating client information (interventions, closures, first assessments), collecting statistics and processing information for the team.
5. To answer and respond sensitively and appropriately to emails and telephone enquiries and requests for the CAMHS service and the Team, exercising judgement as required.
6. To produce and run information reports, set up spreadsheets and aggregate data for performance reports.
7. To support the Office Manager in periodically reviewing existing information systems, coordinating the activities of the administrative team and deputising for the Office Manager when required.
Person specification
Knowledge
Essential criteria
- Good all-round IT knowledge
- Proficient with MS Office suite, in particular Excel, Word and Outlook
- Able to produce high quality correspondence and reports to meet specified deadlines
- Excellent attention to detail
- Able to work effectively under pressure/cope with distractions
- Able to prioritise and manage own workload
Desirable criteria
- Safeguarding knowledge
- Data analysis and interpretation skills
Qualifications
Essential criteria
- GCSE English and Maths or equivalent
Desirable criteria
- Secretarial/administration qualification
Experience
Essential criteria
- Relevant experience of working in an office environment as an administrator
- Experience of working in a supervisory role
- Experience of working to deadlines and managing a high workload
- Experience of managing diary systems and tracking information
Desirable criteria
- Experience of working in healthcare or public service administration
- Experience of working in children’s services
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Chris Grieshaber
- Job title
- SPA Office Manager
- Email address
- [email protected]
- Telephone number
- 01865903330
- Additional information
At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.
Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.
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