Job summary
- Main area
- community
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 267-CH7835010
- Employer
- Oxford Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Murray House
- Town
- Oxford
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 14/04/2026 23:59
Employer heading
Administration Manager
Band 4
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.
We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.
Good luck and we hope to hear from you.
Job overview
We are seeking a motivated and experienced Administration Manager to provide leadership, coordination and operational oversight of the administrative function within our Children’s Community Nursing (CCN) Service.
This is a key role supporting the safe, efficient and high‑quality delivery of care to children and families across Oxfordshire. You will lead and manage a team of Band 3 administrators, oversee referral and caseload systems, ensure high standards of data quality and information governance, and act as the first point of escalation for administrative and workflow issues within the service.
This role is going through job evaluation and so some duties may change.
Main duties of the job
What you’ll be responsible for
- Line management, supervision and development of the Band 3 administrative team
- Coordinating and prioritising daily administrative workloads across the service
- Oversight of referrals, caseloads, clinics and discharge administration
- Monitoring workflows, identifying risks or capacity pressures and escalating appropriately
- Ensuring high standards of data quality, record keeping and GDPR compliance
- Supporting recruitment, workforce administration and business continuity planning
- Overseeing administrative processes for equipment ordering and stock control
- Acting as a key point of contact for families, professionals and partner agencies
- Supporting audit activity, reporting and service improvement work
- Representing the administrative function at meetings as required
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
You will be an organised and proactive individual with significant experience in an administrative role, ideally within healthcare or community services. You’ll be confident coordinating complex workloads, managing people, and working closely with clinical colleagues.
Essential criteria include:
- NVQ Level 4 in Business Administration or equivalent experience
- Strong IT skills, including Microsoft Office and electronic systems
- Excellent communication and interpersonal skills, including handling sensitive situations
- Understanding of confidentiality, information governance and safeguarding
- Ability to work under pressure, prioritise effectively and use initiative
Person specification
Qualifications
Essential criteria
- NVQ Level 4 in Business Administration or equivalent relevant experience.
Knowledge and skills
Essential criteria
- Extensive knowledge of Microsoft Office applications
- Strong IT skills, including use of databases and clinical/administrative systems
- Understanding of confidentiality, information governance and safeguarding principles
- Excellent communication skills, including managing sensitive situations
- Ability to produce high‑quality correspondence, reports, spreadsheets and presentations
Experience
Essential criteria
- Significant experience in an administrative role within healthcare, community services or a related setting
- Experience coordinating complex workloads and managing competing priorities
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sarah Journeaux
- Job title
- Operations Support Officer
- Email address
- [email protected]
- Telephone number
- 07585980283
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