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Job summary

Main area
Complex Medicine Unit A
Grade
Band 2
Contract
Permanent: 22.5hrs
Hours
Part time - 22.5 hours per week (Working every Friday, Saturday & Sunday)
Job ref
321-MRC-4824336-B2-A
Employer
Oxford University Hospitals NHS Foundation Trust
Employer type
NHS
Site
John Radcliffe Hospital
Town
Oxford
Salary
£20,270 - £21,318 per annum/ pro rata
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Oxford University Hospitals NHS Foundation Trust logo

COVID-19 Vacancy CMU-A Ward Clerk

Band 2

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

 

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

 

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


 

Job overview

We are looking to recruit a part time Band 2 Ward Clerk to work closely with the clinical staff and Ward Manager on one of our busy Acute General Medicine Wards - Ward CMU-A

                        

 MAIN PURPOSE OF POST

 The purpose of this role is to provide an efficient and high standard of clerical service to the ward; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of unit databases.

Main duties of the job

Part-time Ward Clerk post 

An opportunity has arisen for a part time Ward Clerk to join our friendly team on Complex Medicine Unit A here at the John Radcliffe. Hospital.

The successful candidate will be expected work every Friday, Saturday and Sunday.

We are looking for motivated individuals who enjoy working in a challenging and busy environment providing a comprehensive administrative service to the ward's clinical team.

The candidate will have excellent interpersonal and communication skills to effectively deal with a diverse range of people in a sensitive and confidential manner. Good organisational and IT skills are essential and experience of EPR (electronic patient records) would be an advantage.  Full training will be given if not.

 

 

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here  www.ouh.nhs.uk

 

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Detailed job description and main responsibilities

RESPONSIBILITIES

  1. Act as a first point of contact in person or on the telephone for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries, including those relating to admission, discharge, visiting times, claiming expenses, accommodation, insurance and parking.
  2. Assist patients who may wish to claim expenses.
  3. Book and track medical records. Maintaining an organised and up-to-date filing system of notes using the ward trolley, ensuring that all medical records are in order before leaving the ward.
  4. Liaise with other departments/hospitals to obtain medical records images and results for authorised users. File reports in the medical record.
  5. Undertake other admin duties including managing post, filing, photocopying and ordering or stationary to ensure the smooth running of the ward.
  6. Ensure all patient records are correct. Collect personal and confidential information from patients or relatives in order to complete the admissions process including assignment to correct consultant; and ensure patient admissions, discharges and transfers are recorded in a timely manner on the patient administration system.  Ensure adherence with the Data Protection Act and Trust procedures in respect of confidentiality and the patient record.
  7. Ensure that information on overseas patients is entered accurately onto EPR and communicated to the Overseas team, to ensure appropriate charges are processed.
  8. Support the ward staff with arranging discharges, liaising with all necessary teams and coordinating patient transport. Ensure that follow-up appointments are booked if required. 
  9. Monitor that discharge letters are completed before paitents leave the ward. Report weekly to duty consultant any that are not done within 24 hours of discharge.
  10. Ensure that transport for any discharges is booked at least 24 hours an advance. Be a ward ‘expert’ for transport booking ensuring that the nursing staff are able to book and check journeys.
  11. Undertake surveys/audits as requested by the Ward Manager.
  12. Provide cover for other ward clerks during periods of leave and absence.
  13. To participate in the induction and training of new members of staff within the team
  14. Liaise closely with the coordinator of each shift with regards to admissions and discharges.
  15. Liase with other departments in relation to inpatient appointment bookings and follow-ups.
  16. Distribute and direct mail as required.
  17. Maintain adequate stocks of stationary.
  18. Issue car parking forms for patients and relatives as appropriate.
  19. Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures
  20. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
  21. Contribute to own personal development, through attendance at mandatory training and annual appraisal.
  22. Perform any other duties appropriate to the grade and objective of the post as directed by the Ward Manager.

Person specification

Education/Qualifications

Essential criteria
  • GCSE or equivalent in Maths and English

Experience

Essential criteria
  • Experience using the telephone in a professional setting.
  • Experience dealing with the public in a professional setting
  • Good level of IT literacy: able to use Microsoft packages confidently
Desirable criteria
  • Previous experience working in a healthcare setting.
  • Administrative experience

Skills, Knowledge and Abilities

Essential criteria
  • Previous experience working as part of a team and on own initiative.
  • Excellent communication skills, able to demonstrate examples of having dealt with challenging situations in the past.
  • Ability to be self-motivated and proactive.
Desirable criteria
  • Previous experience on a hospital computer system

Employer certification / accreditation badges

Armed Forces CovenantFair Train work experience quality standard - gold standardApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerArmed Forces Covenant (Silver Award)Embracing Equality Diversity Inclusion

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Surinder Baboo
Job title
Ward Manager's Assistant
Email address
Surinder.baboo@ouh.nhs.uk
Telephone number
01865572598
Additional information

Sarah Ross

Administration lead for Ambulatory care

sarah.ross@ouh.nhs.uk

01865 223737

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