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Job summary

Main area
JR ED Med Sec and Clerical
NHS AfC: Band 3
Part time - 15 hours per week (Saturdays and Sundays 16:00 - 22:00)
Job ref
Oxford University Hospitals NHS Foundation Trust
Employer type
John Radcliffe
£21,730 - £23,177 pa pro rata
Salary period
06/10/2022 23:59

Employer heading

Oxford University Hospitals NHS Foundation Trust logo

ED Administration Officer

NHS AfC: Band 3

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.


The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.


Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.


Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit


Job overview

To provide a high quality, comprehensive and professional administration service in support
of the clinical activities undertaken in the Emergency Department and on the wards of Oxford
University Hospitals NHS Foundation Trust. 

Main duties of the job

To provide a high quality, comprehensive and professional administration service in support
of the clinical activities undertaken in the Emergency Department and on the wards of Oxford
University Hospitals NHS Foundation Trust. 

Working for our organisation

We have over 12000 staff at our Oxford University Hospitals working across many specialties in a wide range of vocations. Each one of us contributes to the care of patients. Whether our role is to provide direct patient care or to support our colleagues who provide that care, we are all here for the same purpose. 

Colleges are assisted in developing a set of values that will help us achieve our ambition of delivering compassionate excellence.

Detailed job description and main responsibilities

• To be responsible for the reception of patients, relatives, carers and ambulance staff
in a calm, professional and polite manner
• To supply clinical staff with the correct documentation to support patients clinical
pathways through the Emergency Department and Emergency Assessment Unit.
• To accurately record and input full data/information into the Trust’s EPR system in a
timely manner.
• To provide excellent customer care that demonstrates a caring and responsive
approach to those attending the hospital.
• Act as a first point of call for patients, relatives and carers presenting to the
Emergency Department and provide guidance on what they can expect
• Keeping a watchful eye on patients in the waiting room.
• Collect personal and confidential information from patients or relatives ensuring tact
and empathy are employed when inputting presenting complaint and using both
computerised and paper based systems as appropriate. Data may be collected at the
reception desk or directly from seriously ill patients who are already in cubicles within
the department or their relatives.
• Use tact, diplomacy, understanding and compassion when communicating with
patients who may be distressed, hard of hearing or whose first language is not
• To liaise with Ambulance and Police services and relevant departments within the
trust as necessary to ensure a smooth patient pathway.
• File departmental records and organised the culling of filed notes in accordance with
Trust guidelines.To support the collection of notes for Audit/Research as requested
by Team Coordinators/Senior Clinicians
• Photocopying and other general office procedures.
• To contribute in own personal development, through attendance at mandatory
training courses and appraisal
• To understand own role and involvement in the Major Incident Process.
• To ensure that information on overseas and private patients is entered accurately
onto EPR, to ensure appropriate charges are incurred.
• To frequently enter the Resus room to take patient details of Trauma patients who are
seriously ill and requiring urgent medical attention, ensuring the details are added to
the system in an expedited manner.

Person specification

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Essential criteria
  • Add “2” for interview, “0” for rejected

Employer certification / accreditation badges

Armed Forces CovenantFair Train work experience quality standard - gold standardApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerArmed Forces Covenant (Silver Award)Embracing Equality Diversity Inclusion

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

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Further details / informal visits contact

Janet Tighe
Job title
Administration Team Manager
Email address
Telephone number
Additional information


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