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Job summary

Main area
Pain Management Centre
Grade
NHS AfC: Band 3
Contract
Permanent: Monday - Friday 08:00am - 04:00pm
Hours
Full time - 37.5 hours per week (N/a)
Job ref
321-4396950NOTTS
Employer
Oxford University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Churchill Hospital
Town
Oxford
Salary
£21,730 - £23,177 per annum pro rata
Salary period
Yearly
Closing
08/12/2022 23:59

Employer heading

Oxford University Hospitals NHS Foundation Trust logo

Receptionist/Administrator

NHS AfC: Band 3

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

 

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

 

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


 

Job overview

We are looking for an enthusiastic, hard-working Receptionist/Administrator to work within the existing Reception team who provide efficient and effective reception services in the Pain Management Centre  Outpatient Department at the Churchill Hospital.

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The position is for 37.5 hours per week, working across 5 days Monday-Friday.

The post holder has responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department. 

You should have previous clerical/administrational experience, a good standard of education and IT skills. Excellent prioritisation and organisation skills are essential.

If you enjoy working as part of a friendly, busy team, we look forward to meeting you.

Main duties of the job

Outpatients reception for Pain Management Centre, Churchill.

All aspects of reception duties including :

Answering and dealing with  telephone queries, both internal and external, patients , GP'S.

Booking, rescheduling and preparation of patients appointments and clinic notes.

Filing, ad hoc request from clinicians/ patients.

Ensuring a smooth running and welcoming reception ,adhering to local and Trust policies and procedure.

Above list not exhaustive.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here  www.ouh.nhs.uk

 

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Detailed job description and main responsibilities

Responsible for outpatients reception, dealing with telephone, in person enquires.

Boking and rescheduling outpatients appointments, preparing patient notes, awareness of the Thrust 18 week pathway policy.

Providing a calming, efficient service to all internal and external contacts.

Working with in and part of a team, ability to communicate efficiently at all levels.

Flexibility with work duties and hours if required.

Person specification

N/A

Essential criteria
  • N/A
  • N/A
Desirable criteria
  • N/A

Employer certification / accreditation badges

Armed Forces CovenantFair Train work experience quality standard - gold standardApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerArmed Forces Covenant (Silver Award)Embracing Equality Diversity Inclusion

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Alison Evans
Job title
Service Manager
Email address
Alison.Evans@ouh.nhs.uk
Telephone number
01865227900
Additional information

Paula Hood OSM @ paula.hood@ouh.nhs.uk

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