Crynodeb o'r swydd
Teitl cyflogwr
Private Patient Finance Officer - 1 Post
NHS AfC: Band 4
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Trosolwg o'r swydd
Would you like to join our Private Patient Finance Team in Oxford University Hospitals Private Healthcare?
If you enjoy a challenge, able to multi-task and are a highly motivated and proactive individual, then this post could be for you.
You will be required to maximise income for the Trust and responsible for invoicing, cash collection and reconciliation and reporting processes. Depending on the priorities of the team the balance between these activities will flex.
Prif ddyletswyddau'r swydd
Invoicing:
- Produce complete and accurate invoices for non-NHS funded patients (mainly private patients). In doing so, ensure that all necessary support is in place to ensure cash recovery is smooth including patient undertaking to pay forms, insurer authorisations, and accurate patient and treatment details.
- Be conversant with insurance company contractual stipulations regarding pre-authorisation of treatment, continuation of cover and price agreements and ensure invoicing is consistent with contracts.
- Investigate and resolve billing errors, including identifying the cause, escalating any issues as appropriate.
- Advise private patients and secretaries of appropriate costs as requested and collect advance deposits payments in accordance with Trust Private Patient Policy and Financial Instructions.
- Assist with the resolution of queries relating to accounts and contribute to credit control procedures.
Cash collection:
- Liaise with patients, insurers and other stakeholders, both verbally and in writing, to investigate queries on unpaid invoices, resolve issues and secure payment using effective communication, negotiation and influencing skills.
- Liaise with debt collection agencies as required.
- Communicate statutory financial regulations and NHS rules in a simplified form to non-finance people.
- Discuss complicated financial matters concerning invoices and payments.
Gweithio i'n sefydliad
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Manyleb y person
Experience
Meini prawf hanfodol
- Debt collection experience
- Invoicing experience
- Excel experience
Meini prawf dymunol
- Advanced Excel experience
- At least 1 year NHS experience, ideally within hospital setting
- Team working experience
- Nursing experience - qualified or HCA
- Knowledge of private patient sector within NHS
Qualifications
Meini prawf hanfodol
- NVQ Level 4 or equivalent or above
Meini prawf dymunol
- Science-based education qualification
Gofynion ymgeisio
Bydd y swydd hon yn gofyn am gyflwyno Datgeliad i wirio am unrhyw gollfarnau troseddol sydd heb ddarfod.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Holly Gutteridge
- Teitl y swydd
- Private Patient Finance Team Leader
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01865 220853
- Gwybodaeth i gefnogi eich cais
For further information or an informal discussion about the post please contact Holly Gutteridge [email protected] 01865 220853
Rhestr swyddi gyda Oxford University Hospitals NHS Foundation Trust yn Nyrsio a bydwreigiaeth neu bob sector