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Job overview

We are recruiting for a full time Patient Transport Service (PTS) Hospital Liaison Officer (HLO) for Frimley Park Hospital. You will be the main point of contact between PTS and hospital clinics and wards. You will respond to and resolve issues concerning PTS provision, patient mobility, utilisation of vehicles and delays.

We are looking for people who can demonstrate experience within Patient Transport Services and/or the wider Ambulance Service sector. 

You need to be familiar with service plans, policies, procedures and Key Performance Indicators. This role will be working a 37.5 hours per week between the hours of 08:00 and 18:00, Monday to Friday.

The successful applicant will work closely with the Operational & Contact Centre management teams to ensure that service delivery maintains the standards required as per our contractual arrangements.

You will be an ambassador for the Trust, and in particular PTS, assisting in the development of close working relationships with our users. 

Main duties of the job

• Trust (SCAS) Non-Emergency Patient Transport (NEPTS) and its customers within a given locality. There could be a requirement to travel to other sites across the wider SCAS environment.
• To be an on-site presence to respond to and resolve issues and matters concerning NEPTS provision, patient mobility etc.
• To attend such meetings as required assisting SCAS customers in the efficient and effective transportation of its patients to facilitate patient flows within the hospital environment.
• To be an ambassador when representing SCAS NEPTS by acting in a professional and positive manner ensuring the Trust’s values etc. are adhered to at all times.

Working for our organisation

Benefits we offer:

• Full training and support when you join and ongoing throughout your employment with us.
• Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
• Enrolment into the NHS Pension Scheme.
• Access to continual professional development and opportunities within SCAS and the NHS.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Staff networking and support groups.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

In SCAS, we know that colleagues who are cared for and valued are enabled to provide the right care, first time, every time. That is why we strive to foster a culture that balances fairness, compassion, learning and accountability; a ‘just and learning culture’.