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Job summary

Main area
Administrative and Clerical
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Usual pattern of work is Monday to Friday)
Job ref
120-ACS023-1225
Employer
Welsh Blood Service
Employer type
NHS
Site
Welsh Blood Service
Town
Pontyclun
Salary
£25,313 - £26,999 per annum
Salary period
Yearly
Closing
07/12/2025 23:59

Employer heading

Welsh Blood Service logo

Donor Care Healthcare Support Worker

Band 3

Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.  

As a division of Velindre University NHS Trust, the Welsh Blood Service (WBS) is an amazing place to work and develop your career.  Our caring and motivated staff are designing, developing and delivering improvements, which will enable the WBS to strive towards its vision of working with our staff & the people of Wales to deliver an easy to use, safe and sustainable service for blood and stem cell donation. 

As a trusted healthcare provider, we work tirelessly to maintain the highest standards of quality, safety and donor experience.

 

We are currently embarking an ambitious 5 year strategy called “WBS Futures” where we have set out our vision for blood and transplant services in Wales for the next 5 years. It sets out where we are now, where we want to be in 2028 and the steps we will take to get there.

You can read more about our strategy here: www.welsh-blood.org.uk/welsh-blood-service-strategy-2023-2028

WBS is a committed equal opportunities employer.

Take a look at what we do. Our dedicated career pages can be found at https://welsh-blood.org.uk/careers/ 

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

 

Job overview

The Donor Care Healthcare Support Worker (DCHSW) is a core member of the multidisciplinary Clinical Donor Care Specialist Team. The DCHSW under the guidance and delegation of the Donor Care Specialist Nurse, is responsible for providing donor care support in line with appropriate clinical SOPs and guidelines to donors and collections teams across Wales. 

Main duties of the job

Communicate effectively with a range of individuals to provide clinical support and guidance both verbal and written format. 

Accurately enter outcomes, donor medical information and related Nursing documentation into a range of digital applications.

Ensure the provision of high-quality and safe donor care in line with organisational standard operating procedures.

Deliver clinical induction training to the Donor Contact Centre Advisors.

Working for our organisation

Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services. 

Formed in 1999, the Trust has a dedicated workforce that continuously strives to apply the key principles of value based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.

If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.

Visit our website to find out more https://velindre.nhs.wales/

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications and knowledge

Essential criteria
  • Knowledge and understanding of donor care processes
  • Possess Maths and English GCSEs (Grade A-C) or level 2 essential skills qualification in literacy and numeracy
  • Understanding of Donor Selection Guidance, G.D.R.I and their application in practice
  • Understanding of confidentiality and data protection
Desirable criteria
  • Welsh Speaker (Level 1) or willingness to work towards
  • Possesses or working towards a level 3 (Qualification and Credit Framework.)

Experience

Essential criteria
  • Experience of Multidisciplinary teamwork
Desirable criteria
  • Experience of working within a blood establishment

Skills and attributes

Essential criteria
  • Effective verbal and written communication and numeracy skills
  • Able to work methodically and accurately often with competing demands
  • Basic IT skills and working knowledge of Microsoft packages
  • Ability to deliver to specified deadlines
  • Ability to work flexibly to accommodate demands
  • Be willing and able to develop own knowledge and skills in line with Healthcare Support Worker Framework
  • Commitment to undertaking required educational qualifications to meet requirements of Health Care Support Worker Framework.

Other

Essential criteria
  • Ability to develop and maintain positive working relationships
  • Ability to adhere to organisational values and behaviours
  • Flexibility to occasionally work outside of normal hours.
  • Ability to travel between sites and across a wide geographical area.
  • Ability to work in line with VUNHST Nursing Standards

Employer certification / accreditation badges

Apprenticeships logoAge positiveDisability confident leaderInvestors in People: GoldImproving working livesStop Smoking Wales is the NHS Smoking Cessation Service in WalesStonewall Hyrwyddwr Amrywiaeth Diversity ChampionMindful employer.  Being positive about mental health.Core principlesDisability Confident Leader - Welsh

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Blake Bucknall
Job title
Training Advanced Practitioner
Email address
[email protected]
Telephone number
01443 622072
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