Job overview

The Operations Support Assistant will provide comprehensive administrative support to the North  Wales Operational Management team. This will include the organisation and co-ordination of meetings, minute taking, and inputting staffing data onto relevant systems, collating figures and information for use in reports and coordinating and disseminating information to a range of internal and external contacts. The post holder is required to communicate and liaise with a wide range of internal and external stakeholders and produce work to deadlines whilst ensuring compliance with Welsh Blood Service policies. This is a key supporting role in the effective running of the South Wales sites, which includes acting as the facilities, transport and stores link for South Wales as part of the core duties.
The post holder must be able to plan and organise their own workload efficiently using initiative and have the ability to prioritise work and to respond appropriately. The post holder will be expected to adopt a flexible approach when the needs of the service and will be required to travel independently between the North Wales bases.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

This post is a fixed term/secondment for 6 months to meet the needs of the service. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Main duties of the job

Make and receive phone calls and communications, which may be complex or sensitive, using initiative and judgment when handling enquiries. Take action and provide feedback as appropriate, ensuring that messages are relayed and action taken.

Organises the electronic diary for visits and training, using knowledge and judgment of current issues to resolve conflicting commitments.

Ensures effective communication between departments and provides information and advice in a timely manner.

Liaises with the Welsh Blood Service facilities and stores teams to ensure effective coordination and enablement of deliveries across the South Wales sites.

Communicates with operational managers and collection team supervisors on a daily basis.

Liaises with other departments i.e. QA Labs and IT in relation to GMP critical equipment.

Liaises with the Transport Department to resolve queries and issues as they occur.

Manages and maintains local administrative systems, ensuring that information is appropriately and securely stored, filed and retrievable whilst adhering to information governance guidelines to protect personal information.

Point of contact for liaison with IT in the management of replacement / repairs for team equipment.

Point of contact with external organisations for calibration and servicing of GMP critical collections equipment

Point of contact for contracts with external organisations

Working for our organisation

At Velindre University NHS Trust, we are proud to deliver specialist services across Wales through the Velindre Cancer Centre and Welsh Blood Service, supported by our corporate teams and partnerships with NHS Wales Shared Services Partnership and Health Technology Wales.

As we look to the future, we are preparing for the opening of the new Velindre Cancer Centre (nVCC) in Spring 2027—an exciting milestone that will transform cancer care for our population. Located within easy reach of the vibrant city of Cardiff and the stunning Brecon Beacons, we offer a unique working environment that combines innovation, collaboration and an excellent quality of life.

Since our formation in 1994, our dedicated workforce has remained committed to delivering the principles of prudent healthcare across a wide range of roles. We continue to play a vital role in our communities and have ambitious plans to further improve the services we provide.

Everything we do is underpinned by our Trust values. We are caring, respectful, and accountable in how we work with patients, donors, partners and each other—ensuring we deliver the highest standards of care while continuously striving to improve.

If you want to work for an organisation that makes a real difference, embraces innovation, and offers rewarding career opportunities in an inspiring setting, Velindre University NHS Trust is the place for you.