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Prif leoliad
Assistant Service Manager, MSK Delivery Unit, Foot and Ankle, Knee and Sports Injuries and Upper Limb Firms
Gradd
NHS AfC: Band 5 (pay banding subject to evaluation)
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
224-PA20260403534
Cyflogwr
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
The Robert Jones and Agnes Hunt Orthopaedic Hospital
Tref
Gobowen, Oswestry
Cyflog
£32,073 - £39,043 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
16/04/2026 23:59

Teitl cyflogwr

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust logo

Assistant Service Manager - MSK Unit

NHS AfC: Band 5 (pay banding subject to evaluation)

Here at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust, we are very proud of our reputation for providing outstanding care to our patients.

In the National Staff Survey, 69% of our staff would recommend the Trust as a place to work and 91% would recommend the hospital to a friend or family for treatment.  79% of staff say patient care is our top priority.

Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Professional, Excellence, Respect, Friendly, Inclusive and Caring.  

Trosolwg o'r swydd

We are recruiting an Assistant Service Manager for the MSK unit. The successful candidate will be required to support the Service Manager for the following Surgical firms - Knee and Sports Injuries, Foot and Ankle and Upper Limb  and the wider team in the delivery of performance and business objectives.

The post holder will have specific operational and staff management responsibilities, including quality, patient access, activity and financial targets, and will be required to undertake project management and / or implementation, as directed.

 ** Pay banding subject to Agenda for Change evaluation **

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Prif ddyletswyddau'r swydd

The successful candidate will be responsible for the day-to-day operational management of the unit supporting and monitoring of the delivery of all relevant key performance indicators, objectives and targets within the unit. This is inclusive of demand and capacity management, monitoring activity both in outpatients and inpatients, consultant support  and all required administration, reporting and staff management (as relevant for each individual area).

Gweithio i'n sefydliad

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role. 

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities – including our recently-opened £6 million Headley Court Veterans’ Orthopaedic Centre (the first unit of its kind in the UK).

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

  • Provide support to the administrative element of the patient pathway starting with outpatients, through diagnostics, to theatre and post operatively. 
  • To support and monitor the delivery of all relevant Key Performance Indicators (KPIs) in the above areas.
  • To continuously evaluate and analyse current process performance, identifying opportunities for improvement and in conjunction with the appropriate administrative team colleagues, agree and implement those improvements to generate the identified quality, cost and delivery performance improvements.  To include –
  • Monitoring and delivery of English and Welsh waiting time targets 
  • Follow up pathways.
  • Management of trust long waiting patients ensuring appropriate measures are taken ensure patients are treated in a timely manner.
  • Overall patient pathway support for the MSK Unit escalating any issues as appropriate to relevant service manager.
  • To ensure that the day to day and week to week short term capacity and demand management processes are adhered to within the firms and all appropriate actions are taken in a timely manner to achieve the identified quality, cost and delivery performance targets.
  • In liaison with the booking and secretarial teams to ensure outpatient clinic and theatre session capacity is used effectively and backfilled wherever possible to maximise utilisation.
  • To support the service manager with any governance issues relating to the Firms / Unit as appropriate to include investigations arising from Radar and any action plans associated with items on the Risk Register.
  • The post holders will co-ordinate the collection, analysis, validation and presentation of appropriate quantitive and qualitative data to ensure efficient and effective patient services within the Unit.
  • To continuously analyse the capacity and demand performance of the firms, promoting and developing links with the Information Department and in liaison with the appointed service manager plan and take appropriate actions to enable the achievement of the identified quality, cost and delivery performance targets.
  • To be responsible for the line management of appropriate staff within the unit including the recruitment process, attendance management and annual leave process.
  • Provide effective leadership and management to staff which promotes high performance standards both individually and as a team, in the achievement of the Trust’s objectives and priorities. The Trust’s success will be dependent on all managers playing an active role to make sure the existing areas of good employment practice are universally embedded within the organisation.

Please see job description for more detail.

Manyleb y person

Experience

Meini prawf hanfodol
  • Experience of supervising staff.
  • Experience of working effectively within a team environment.
  • Experience working within an administrative environment.
Meini prawf dymunol
  • Experience of service improvement, waiting list management and demand & capacity planning
  • Proven performance management of services and delivery of targets within set timescales.

Knowledge (including specialist or technical knowledge required)

Meini prawf hanfodol
  • Knowledge of NHS targets specifically RTT
  • Operational management with working knowledge of KPI delivery and able to analyse, interpret and present information.
  • Effective use of Microsoft applications (word, excel, powerpoint)
Meini prawf dymunol
  • Understanding of NHS Performance systems
  • Knowledge of NHS Patient Administration Systems (PAS)

Skills and Competencies

Meini prawf hanfodol
  • Ability to work under pressure within a multidisciplinary team-based working environment
  • Ability to develop and communicate good working relations

Qualifications

Meini prawf hanfodol
  • Educated to degree level or possessing equivalent experience
  • Supervisory/management qualification
Meini prawf dymunol
  • Knowledge of governance issues

Bathodynnau ardystio / achredu cyflogwyr

Veteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodArmed Forces Covenant Gold AwardDisability confident committedStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Vicki Bannister
Teitl y swydd
Service Manager – MSK Delivery Unit
Cyfeiriad ebost
[email protected]
Gwybodaeth i gefnogi eich cais

In the first instance please email Vicki with your contact details and she will 

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg