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Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
  • Job share
37.5 hours per week (over 7 days a week)
Job ref
223-WCS-040
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Royal Shrewsbury Hospital
Town
Shrewsbury
Salary
£24,465 per annum / pro rata
Salary period
Yearly
Closing
03/02/2026 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Ward Clerk - New Surgical Ward Shrewsbury

NHS AfC: Band 2

Job overview

An exciting opportunity has arisen to recruit a Ward Clerk on our brand new modular wards at the Royal Shrewsbury Hospital. Ward 38 & 39 will be equipped to care for 28 Gastroenterology & Colorectal inpatients each.

As a Ward Clerk you will be pivotal in providing a high standard of service to patients and relatives attending the department.

Applicants must have excellent communication and organisational skills and be able to work under non-direct supervision, prioritising your own workload.  We need someone with a flexible approach who will be able to respond appropriately to the demands of an ever changing workload.

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Main duties of the job

The successful applicant will need to have experience in dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. 

You will need excellent interpersonal skills, as you will be liaising with and helping patients throughout the working day.  You will also be required to communicate with all levels of staff both face to face and over the telephone.

As a Ward Clerk you will be providing vital administrative and clerical support within our hospital wards, acting as a central communication hub for patients, families, nurses, and doctors. Key duties will include but not limited to...

  • managing patient records
  • admitting/discharging patients
  • scheduling appointments
  • working on Care Flow and New EPR  system
  • answering phone calls and emails
  • coordinating with other departments for supplies and services
  • ensuring a smooth and organized environment on the ward

You will be required to be flexible within the contracted hours. Working collaboratively with the team to ensure adequate cover is provided across both Ward 38 & Ward 39 to meet service requirements .

Working for our organisation

Shrewsbury and Telford Hospitals NHS Trust is a large acute hospital trust that provides a range of local acute services to the residents of Shropshire and Mid Wales.

We would like to invite you to join our motivated and friendly team who are committed to providing a high quality, patient centred service. 

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

 

 

Person specification

Knowledge

Essential criteria
  • An understanding of the requirements of the role
Desirable criteria
  • Knowledge of hospital administration system

Qualifications

Essential criteria
  • Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration

Experience

Essential criteria
  • Basic Computer skills
Desirable criteria
  • Qualification in word processing / IT skills
  • Customer Care Experience

Communication Skills

Essential criteria
  • Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

Personal Qualities

Essential criteria
  • Ability to work well independently and within a multidisciplinary team
  • Evidence of good interpersonal skills
  • Attention to detail

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Roxan Gurian
Job title
Ward Manager
Email address
[email protected]
Telephone number
01743 261000
Additional information

By phone: 01743 261000 Ext. 3706

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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