Job summary
- Main area
- Communications
- Grade
- NHS AfC: Band 5
- Contract
- Fixed term: 5 months (until 31 January 2027)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 223-CEO-387-A
- Employer
- The Shrewsbury and Telford Hospital NHS Trust
- Employer type
- NHS
- Site
- The Royal Shrewsbury Hospital
- Town
- Shrewsbury
- Salary
- £32,073 - £39,043 per annum
- Salary period
- Yearly
- Closing
- 02/09/2026 23:59
Employer heading
Communications and Engagement Officer
NHS AfC: Band 5
Job overview
The Communications team provides the full range of corporate internal and external communications, including creative and marketing services, event management, stakeholder and media relations for our Group.
The successful candidate will provide general day-to-day communications and engagement support for the team, including supporting internal and external campaigns and projects that utilise a range of different channels for different audiences. They will be responsible for several individual projects from start to completion.
Flexibility, creativity and collaboration skills are a must. The post holder will be expected to work with internal and external “customers” to understand their requirements, manage their expectations and deliver results in a busy communications service. Collaborating closely with diverse groups and individuals, the ideal candidate will possess excellent interpersonal skills, strong diplomacy, influencing skills and self-confidence.
As part of the team you will be responsible for ensuring that our day-to-day communications activity is delivered on time, to a high quality and with a creative mindset.
Main duties of the job
Provide a high-standard communications service from start to completion for a wide range of internal and external communications to timescales, deadlines and within budgetary requirements under the guidance of the Communications Manager.
Ensure that all information - from corporate information to news updates and positive messages – can easily flow through the organisation.
Take a proactive approach to communications and engagement, with regular horizon scanning to help the communications team’s activities have the maximum impact and remain cutting-edge.
Support the communications leadership team in plans for external and internal communications, including corporate projects, consultations and promotions, and their subsequent implementation and outcomes.
Projects will be wide and varied and include high-level corporate projects, day-to-day communications, online services (intranet, internet and social media) and a variety of other regular and bespoke communications.
Take a lead on specific campaigns (both internal and external facing) and produce creative and innovative ideas, including filming and editing video, to deliver the message. Ensuring that the right message is in the right channel at the right time.
Working for our organisation
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person specification
Qualifications
Essential criteria
- Relevant degree level qualification or equivalent professional communications qualification or experience.
Desirable criteria
- Evidence of continuing professional development with strong communications and engagement element.
Knowledge, Behaviours and Experience
Essential criteria
- Experience of writing press releases, handling media enquiries and briefing and supporting staff with media interviews.
- Knowledge and experience of a wide area of communication techniques, including new advances in technology within the field.
- Experience of delivering communications strategies, plans and campaigns.
Desirable criteria
- Demonstrated experience in a communications role in a large organisation.
Skills
Essential criteria
- Highly organised, skilled at prioritising conflicting deadlines and the work of others, remaining efficient under pressure and flexible to unexpected demands.
- Have excellent verbal and written skills, able to write copy to a high standard and in plain language. Producing creative copy for a range of communications, including the ability to edit the work of others.
- Resilient – able to work alone or within a fast-paced team, able to concentrate on complex tasks and work within periods of uncertainty.
- A positive and proactive approach, prepared to generate new ideas and carry them forward.
Desirable criteria
- Confident in using and advising on the latest digital tools, including video, podcast, virtual meeting platforms, social media and AI tools.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Claire Dunn
- Job title
- Claire Dunn
- Email address
- [email protected]
If you have problems applying, contact
- Address
-
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
- Telephone
- 01743 492402
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