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Job summary

Main area
Elective Access Transformation Manager
Grade
NHS AfC: Band 8a
Contract
Fixed term: 12 months (Full-Time)
Hours
Full time - 37.5 hours per week
Job ref
223-EAM-584
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Royal Shrewsbury Hospital
Town
Shrewsbury
Salary
£55,690 - £62,682 per annum/pro rata
Salary period
Yearly
Closing
26/08/2025 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Elective Access Transformation Manager

NHS AfC: Band 8a

Job overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust, The Shropshire Community Health NHS Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital or The Shropshire, Telford and Wrekin Integrated Care System. If you are not currently working for one of these organisations your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application

The elective access transformation manager will lead and manage programs focused on improving and streamlining patient access to elective healthcare services. This role involves strategic planning, project management, stakeholder engagement, and ensuring the successful delivery of initiatives aimed at optimizing patient pathways, reducing waiting times, and enhancing overall access to care.

We are looking for an enthusiastic and hardworking individual who will work as an integral part of the Patient Access team.  The Patient Access team is responsible for booking outpatient appointments, day case and inpatient activity, medical records, clinic preparation, overseas visitors, admissions, reception and support the Trust with patient validation. 

Applicants must have excellent communication and organisational skills and be able to work under non-direct supervision, prioritising your own workload.  It is necessary to have a flexible approach within this role and be able to respond appropriately to the demands of an ever-changing workload.

Main duties of the job

You will need excellent interpersonal skills, as you will be liaising with a range of teams including Operational, Clinical and Nursing across the Trust. You will also be required to communicate with all levels of staff both face to face and over the telephone.

The post holder will be expected to take ownership of projects within the department, supporting the Patient Access Centre Manager, as necessary. 

Key responsibilities:

The key responsibilities of the role include developing and implementing strategic plans for elective access transformation, aligning with organizational goals and national priorities.  Overseeing the initiation, planning, execution, monitoring, and closure of individual projects within the program.  Engaging with a wide range of stakeholders, including clinicians, managers, patients, and other relevant organizations, to ensure buy-in and collaboration.  Managing the change process, facilitating adoption of new processes and technologies, and minimizing disruption to services.  Monitoring program progress, tracking key performance indicators (KPIs), and reporting on performance against targets.  Identifying and mitigating potential risks and issues that may impact program delivery.  Ensuring appropriate resources (funding, personnel, technology) are available and allocated effectively.  Ensuring that the program delivers intended benefits and value to the organization and patients.

Working for our organisation

The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic lifestyle. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have supportive friendly teams and excellent professional NHS Job development opportunities.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.

 

Person specification

Qualifications

Essential criteria
  • Degree level education or equivalent professional qualification or experience

Experience

Essential criteria
  • Experience of working at a management or professional level [equivalent to Postgraduate Diploma] in the acute sector
  • Evidence of effective people management
  • Experience of business strategy and planning
  • Evidence of effective design and management of complex administrative systems and processes• Evidence of effective design and management of complex administrative systems and processes
  • Experience of implementing service improvement including complex change management programmes
  • Experience of managing risk
  • Successful management of budget
  • Track record of achieving service targets

Employer certification / accreditation badges

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Louise Donovan
Job title
Associate COO
Email address
[email protected]
Telephone number
07912 650138

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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