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Job summary

Main area
Emergency
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 34.5 hours per week
Job ref
223-COR-702
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Royal Shrewsbury Hospital
Town
Shrewsbury
Salary
£25,272 per annum/pro rata
Salary period
Yearly
Closing
17/09/2026 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Emergency Department Clerical Officer

NHS AfC: Band 2

Job overview

The post holder will provide clerical, administrative and information technology support to the Emergency Department in relation to booking in of patients, patients being treated and cared for within the department,  and to provide information for patients, relatives and internal and external agencies, on A&E status.

*As we run a 24 hr service 365 days per year each staff member is expected to work , Days, Nights, Weekends and Bank holidays including Easter and Christmas. All our shifts are 11.5 hrs and you would generally do 2 or 3 shifts per week, all shifts are 7-7, 7am to 7pm and 7pm to 7am.*

The post holder may be required to work anywhere in the department to cover short term absence or annual leave.

Main duties of the job

To be responsible for the reception of A & E patients on the computerised recording system.

To be responsible for producing and supplying all necessary paperwork to allow the processing of patients through the A & E department.

To Photocopy notes ready for patient to go to a ward

To be responsible for the accurate scanning of A & E notes and results if necessary.

To be responsible for the speedy retrieval of old A & E cards as necessary.

To be responsible for producing discharge letters, singly or in batch format, which are subsequently sent to GPs either by mail or electronic format.

To be responsible for dealing with telephone enquiries regarding patients who are presently in the Accident and Emergency Department and re-directing calls to the correct person.

To be responsible for making clinic appointments for patients who need to attend fracture, and other speciality clinics.

To be able to use Tel tracking when Flow Co is not available Login needed

To be responsible for maintaining confidentiality of patient information

To be responsible for placing Patients onto the Emis system for UTC appointments and 111 appointments then also to Arrive patients on Adastra for 111 appointments.

To be responsible for maintaining confidentiality of patient information.

To be responsible for the correct use of the PAS computer system and any other computerised systems under the terms of the Data Protection Act.

Working for our organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.  

Person specification

Qualifications

Essential criteria
  • Educated to GCSE standard with Maths and English Language at grades A-C.
Desirable criteria
  • Information Goverence
  • Knowledge of Careflow
  • NVQ 2 Business Admin or equivalent experience

Experience

Essential criteria
  • Experience with computer database input and related equipment
  • Data entry experience
  • General office experience of photocopiers, faxes, printers etc

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Gillian Jervis
Job title
Assistant Operations Manager
Email address
[email protected]
Telephone number
01952 641222
Additional information

To call directly please call  01952 641222 ext 4225/3545

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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