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Job summary

Main area
IT
Grade
Band 4
Contract
12 months (12 months fixed term position or secondment)
Hours
Full time - 37.5 hours per week (Monday to Friday plus participation in on-call rota and out of hours support for system changes)
Job ref
223-DSO-621
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Shrewsbury Business Park
Town
Shrewsbury
Salary
£28,392 - £31,157 per annum
Salary period
Yearly
Closing
14/08/2026 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Digital System Support Officer

Band 4

Job overview

This post is initially offered on a fixed-term basis for one year, with the possibility of extension.

As a Digital System Support Officer, you will provide high-quality customer support to end users of the Electronic Patient Record (EPR) applications, helping staff resolve queries, access guidance and use digital systems effectively. The role requires excellent communication skills, a strong customer-focused approach, patience, professionalism and the ability to explain technical information clearly to users with varying levels of digital confidence.

Experience of using or supporting clinical or EPR systems would be advantageous, but is not essential as full training will be provided. We are looking for someone who is approachable, proactive and committed to delivering a positive support experience for colleagues across the organisation.

Main duties of the job

This role will support the Digital System Administrators to maintain EPR applications to ensure continuity of service and resolution of technical issues.

  • Providing support to all Trust and other supported users and will therefore be required to have in depth knowledge of EPR applications
  • Providing first & second line support for EPR applications recorded via the IT Service Desk via remote and onsite support
  • Liaising with other teams and departments to ensure issues are resolved
  • First & second-line technical support for EPR applications and other Trustwide clinical IT systems and software
  • Responding to IT Service desk calls, deciding on relevant method of help and negotiate and agree call priorities
  • Analyse situation/information to identify and resolve a range of problems including computer issues, application problems, data errors, change requests
  • Understanding and interpreting the complex issues presented by users to best assess an appropriate response

Working for our organisation

Working as part of the Digital Systems team within the IT Department at the Shrewsbury Business Park SaTH Offices, but with some travel and coverage at other SaTH sites, including The Princess Royal Hospital, Telford and the Royal Shrewsbury Hospital.

Digital Services includes a wide range of teams; Application/Interface Development, Business Change, Digital System Administration, Training, Technical Infrastructure, Cyber Security, Data Warehouse, Service Desk and Desktop support. 

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications/Education

Essential criteria
  • Educated to A level or above (A-level, NVQ, CertHE) or equivalent experience

Experience

Essential criteria
  • Experience of working in a large acute trust
  • Experience of working in a large organisation with a wide range of staffing levels and being able to liase with levels from admin staff to senior staff
  • Strong experience in influencing the application of IT to working practices
  • Experience of working with a range of staffing groups including clinicians, nursing/managers
Desirable criteria
  • Experience of diagnostic and fault resolution across a mixed computing environment
  • Experience of NHS Patient Administration Systems or clinical systems

Skills and Knowledge

Essential criteria
  • Proficient in the use of MS Office (Word, Excel, Visio, Project) and Email and Internet
  • High level of interpersonal skills, including active listening and understanding
  • Ability to prioritise and plan use of resources

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDefence Employer Recognition Scheme (ERS) - Gold

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Rachael McCorriston
Job title
Digital System Admin Manager
Email address
[email protected]
Telephone number
01743 261000

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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