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Job summary

Main area
Medicine
Grade
NHS AfC: Band 8c (subject to Agenda for Change banding confirmation)
Contract
Permanent: secondments will be considered to internal applicants
Hours
Full time - 37.5 hours per week (Monday - Friday; plus participation in Senior Manager On-Call Rota)
Job ref
223-DDO-238
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Royal Shrewsbury Hospital
Town
Shrewsbury
Salary
£76,965 - £88,682 per annum/pro rata
Salary period
Yearly
Closing
31/03/2026 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Deputy Divisional Director of Operations - Medicine and Emergency Care

NHS AfC: Band 8c (subject to Agenda for Change banding confirmation)

Job overview

The Deputy Divisional Director of Operations helps lead the Medicine and Emergency Care Division, with a main focus on urgent and emergency care.

·       They make sure services run safely every day, meet key targets, and give patients the best possible care.

·       They support teams across the hospitals, helping them plan, solve problems, and improve how services work.

·       They help manage budgets, staff, and resources to make sure the Division stays efficient and delivers good value.

·       They work closely with senior leaders and partners across the NHS to improve patient pathways and plan for the future.

·       They also step in for the Divisional Director of Operations when needed and help lead important decisions for the Trust.

Main duties of the job

The post holder will act as Deputy Divisional Director of Operations (DDDO) for Medicine and Emergency Care (MEC), with the primary portfolio of Urgent and Emergency Care (UEC) and form part of the MEC leadership team. On behalf of the Divisional Director of Operations (DDO) for MEC, the postholder is responsible for coordinating and prioritising the effective and efficient delivery of highly complex UEC services, including new projects and the management of operational business on a day-to-day basis, meeting all necessary standards of safety, quality, and patient access within agreed resources and budget. This will include responsibility for the achievement of the relevant key performance standards and access targets, contractual obligations including all regulatory standards.

Working for our organisation

The Shrewsbury and Telford Hospital NHS Trust (SaTH) is the main provider of acute hospital services for people in Shropshire, Telford & Wrekin and mid-Wales.  

This is a fantastic time to be joining our team and helping shape the future success of MEC. The successful candidate will contribute to key strategic developments for the benefit of the residents of Shropshire and mid-Wales; they will have an innovative and persuasive approach, experienced in creating the business case and project plans for approved schemes.

Applications are therefore invited from enthusiastic professionals with excellent people skills and an excellent track record of success, including sound financial and business achievement. You will be creative, self-motivated, proactive and comfortable with managing complex problems. 

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications

Essential criteria
  • Educated to Master’s degree level or equivalent relevant senior management experience
  • Evidence of highly developed professional management development within relevant field of practice
  • Achieving performance and quality standards
  • Senior operational management in acute/complex services
  • UEC pathways; Workforce planning; Financial governance; Risk
Desirable criteria
  • Leadership/management qualification;
  • Improvement/change management training
  • Experience representing organisation at system level;
  • Major incident planning experience
  • Knowledge of Integrated Care System, cross‑organisational working

Experience & Behaviours

Essential criteria
  • Demonstrates SaTH values
  • Significant experience of working at a senior management or senior professional level (equivalent to Postgraduate Diploma) in the acute healthcare sector
  • Experience of leading the implementation of service improvement including complex change management programmes
  • Evidence of effective management of a complex and diverse workforce
  • Evidence of successful management of achieving service targets in line with budgets
Desirable criteria
  • Able to facilitate workshops, meetings and engagement sessions

Skills & Knowledge

Essential criteria
  • Successful experience of leadership at a senior managerial level in operational and/or financial and strategic management, including exposure to Board.
  • Presents complex and detailed data sets to explain key information that effectively communicates performance and assurance information to a range of stakeholders, including Trust board
  • Ability to demonstrate influencing/negotiating skills to a range of staff groups/professions to deliver objectives and targets
  • Specialist knowledge, skills and experience in workforce development and innovation.
  • Comprehensive knowledge of current practice and health policy requirements
  • Ability to analyse complex/ conflicting information in order to resolve issues eg budgetary control v risk
Desirable criteria
  • Demonstrable experience gained in a healthcare environment

Behaviour requirement

Essential criteria
  • Actively promote a culture of compassion, equality, respect and dignity; actively promote ethnic diversity

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Hannah Walpole
Job title
Divisional Director of Operations, MEC
Email address
[email protected]
Telephone number
01743 261000
Additional information

For an informal conversation contact Claire Adams, Divisional PA,  to arrange an appointment, 01743 261000 Ext. 1113.

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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