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Job summary

Main area
Engagement
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Part time - 28 hours per week (4 days per week)
Job ref
223-CEO-598
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
Princess Royal Hospital
Town
Telford
Salary
£28,392 - £31,157 per annum/pro rata
Salary period
Yearly
Closing
11/08/2026 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Community Engagement Officer

NHS AfC: Band 4

Job overview

The Community Engagement Officer will support the delivery of the Trust’s Public Participation and Community Engagement activities, with a particular focus on the Transforming Princess Royal Hospital (PRH) programme. Based in the Transforming PRH Hub, the post holder will act as a key point of contact for patients, visitors and the public, providing information about services and opportunities to get involved.

This post is for 28 hours per week, 09:00 - 16:30 over 4 days, including Friday.

The successful applicant will have previous relevant experience of working with patients, carers or the public and a working knowledge of the techniques used. The post holder will have some knowledge of the NHS Core20PLUS5 approach to reducing healthcare inequalities.

This role is based in the Transforming Princess Royal Hospital hub but may be required to travel to off-site locations and to work cross site. On occasion, the post holder may need to work in the evenings and weekends to support events the Trust are attending.

Main duties of the job

  • Acts as a key point of contact for patients, visitors and the public within the Transforming PRH Hub
  • Helps people understand Trust services and how to get involved in shaping healthcare
  • Provides administrative and coordination support to the Community Engagement team
  • Manages public enquiries and supports communication via social media, websites and materials
  • Maintains engagement data and supports effective communication and reporting

In short: this is a front-facing, people-focused role supporting engagement, communication and involvement in healthcare services.

Working for our organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.

Person specification

Qualifications

Essential criteria
  • Minimum relevant qualification to Diploma level, or equivalent experience

Experience

Essential criteria
  • Good working knowledge of Microsoft Office, including Outlook, Word, Excel, PowerPoint and Teams
  • Previous relevant experience of working with patients, carers or the public and a working knowledge of the techniques used.
Desirable criteria
  • Previous experience of working in the NHS
  • Experience of working in an Engagement role
  • Experience of using CANVA or similar
  • Experience of working with databases

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kate Ballinger
Job title
Community Engagement Manager
Email address
[email protected]
Telephone number
01743 492256

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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