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Job summary

Main area
Head & Neck
Grade
NHS AfC: Band 3
Contract
6 months (Secondment for 6 months)
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week (Monday - Friday times negotiable)
Job ref
223-SMS-747-B
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Princess Royal Hospital
Town
Telford
Salary
£24,937 - £26,598 per annum / pro rata
Salary period
Yearly
Closing
11/11/2025 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Head & Neck Support Medical Secretary

NHS AfC: Band 3

Job overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting opportunity has arisen for a proactive and highly skilled Band 3 Support Secretary to join our dedicated Head & Neck Secretariat covering ENT, Orthodontics and Maxillofacial team at The Princess Royal Hospital. This is a pivotal role within a supportive team of Medical Secretaries. Providing high-level secretarial support to the Head & Neck Centre, managing complex clinical correspondence using sensitive medical terminology via audio transcription. Organising and prioritising a varied workload in a fast-paced environment. Communicating effectively with multidisciplinary teams across all levels upholding the highest standards of accuracy, confidentiality, and professionalism.

Main duties of the job

Using Microsoft Office application, produce clinical correspondences with audio transcription. To include communication to General Practitioners and other health professionals, clinical letters, notes, and discharge summaries.

Respond to telephone calls from anxious and distressed patients, resolving problems, when possible, in a professional and competent manner.

Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.

To promote the implementation and adherence of agreed policies, procedures, and protocols. Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action.

Opening and dealing with incoming correspondences as appropriate. Photocopying, general office duties and the use of PAS (Patient Administration System) when necessary.

Book in and Book out notes to other departments using the in-house Patient Document Tracking (PDT) system.

File results, letters, and various other documentation in medical notes

Working for our organisation

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications

Essential criteria
  • 4 GCSE (C and above) or equivalent
  • RSA Stage 3 typewriting, word processing or equivalent
Desirable criteria
  • NVQ 3 Business Admin

Experience

Essential criteria
  • Audio typing
  • Secretarial procedures
  • Knowledge of software procedures
Desirable criteria
  • Medical terminology
  • NHS experience
  • Medical Secretarial

Skills

Essential criteria
  • High standard of grammar and spelling
  • Able to prioritise
  • Patient focused
Desirable criteria
  • Touch type

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderDefence Employer Recognition Scheme (ERS) - SilverMindful employer.  Being positive about mental health.Pregnancy Loss Pledge

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Maria Hazell
Job title
Medical Secreatary Supervisor
Email address
[email protected]
Telephone number
01743 261000
Additional information

Ext 2106 

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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