Job overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting opportunity has arisen for a proactive and highly skilled Higher Level Medical Secretary to join our dedicated Head & Neck Secretariat team at Princess Royal Hospital. This is a pivotal role within a small, supportive team of Medical Secretaries. Providing high-level secretarial support to Consultants within the Head & Neck Cancer department, managing complex clinical correspondence using sensitive medical terminology via audio transcription. Organising and prioritising a varied workload in a fast-paced environment. Communicating effectively with multidisciplinary teams across all levels upholding the highest standards of accuracy, confidentiality, and professionalism.

You should already possess:
4 GCSEs (grades 9–4 or C–A) or equivalent, RSA Stage 3 typing and word processing skills (or equivalent experience), proficiency in Microsoft Office applications,  a qualification or active progress toward NVQ Level 3 in Business/Medical Administration or AMSPAR

Main duties of the job

The post holder will be responsible for producing accurate clinical and general correspondence, frequently transcribing complex and sensitive medical terminology from audio dictation. In addition to administrative duties, you will handle telephone enquiries from patients who may be anxious or distressed, demonstrating empathy and professionalism while managing contentious and sensitive situations with discretion.

This role offers a unique opportunity to gain hands-on experience in the daily operations of a busy Medical Secretaries office. It is ideally suited to a motivated individual seeking to develop their skills and progress within a dynamic healthcare environment.

Manage multiple tasks, a significant and substantial number of which are non-routine ensuring that  deadlines are met.

Transcribing complex and sensitive medical terminology from audio dictation

• Prioritise and organise own workload, making decisions and initiating action where necessary, ensuring the smooth running of the office\team through shared knowledge and cover.

• Ensure that the results of tests and investigation reports for patients are received; shown to medical staff and all relevant ongoing arrangements are carried out.
• Using own initiative ensure that results which require immediate action are presented to the Consultant or other senior member of the Medical Team\Multi-Disciplinary Team (MDT) in a timely
manner and clinical responses are completed.

Working for our organisation

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Hospital Transformation Programme (HTP)

As part of our long-term vision to improve patient care and service delivery, our Service will relocate to The Royal Shrewsbury Hospital in 2028. This move will unite specialist services in a purpose-built, modern environment, enhancing care and team experience.

We are actively recruiting and want applicants to be aware that successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, with full consultation and support for colleagues.

Full details of HTP can be viewed on the Hospital Transformation Programme Webpage