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Job summary

Main area
MSK
Grade
NHS AfC: Band 3
Contract
Secondment: 12 months
Hours
Full time - 37.5 hours per week
Job ref
223-MSK-107-A
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Princess Royal Hospital
Town
Telford
Salary
£24,937 - £26,598 per annum/ pro rata
Salary period
Yearly
Closing
18/02/2026 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Support Medical Secretary

NHS AfC: Band 3

Job overview

* Internal Secondment opportunity for 12 months *

We’re looking for someone who enjoys being part of a supportive, friendly team and is ready to play an important role within our MSK service. As a key member of the secretarial team, you’ll work closely with the MSK Supervisor to help keep our service running smoothly and ensure patients and clinicians receive the highest standard of support.

Your day-to-day work will be varied and rewarding. You’ll assist with typing clinical notes, supporting ward rounds and theatre documentation, managing e‑referrals, scanning and uploading information to the clinical portal, validating records, and communicating with patients and doctors when needed. No two days are quite the same, and your contribution will make a real difference.

We’re looking for someone who can produce accurate work even when things get busy, and who feels confident using Microsoft Office, SEMA, SEW, CRIS, Clinical Portal and ERS. A good understanding of data protection is essential, along with strong organisational skills, clear communication, flexibility, and the ability to work well as part of a team.

Experience in a healthcare environment would be an advantage, but just as important is a positive attitude and a willingness to learn.

Main duties of the job

  • This job is about helping a busy medical team by doing important office works
  • You will type letters and notes using a computer, sometimes by listening to recordings.
  • You will answer phone calls and help patients who may be worried or upset.
  • You will help keep patient records safe, tidy, and easy to find.
  • You will work with other teams and make sure messages and tasks are shared properly.
  • You will help keep the office running smoothly and support your team when needed.

Working for our organisation

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Detailed job description and main responsibilities

For full duties and responsibilities, please refer to the attached document named "Candidate Job Pack".

Person specification

QUALIFICATIONS

Essential criteria
  • • 4 GCSE (C and above) or equivalent
  • • RSA Stage 3 typewriting, word processing
Desirable criteria
  • • ECDL
  • • NVQ 2 Business Admin

EXPERIENCE

Essential criteria
  • • Audio typing
  • • Secretarial procedures
  • • Knowledge of software procedures
Desirable criteria
  • • Medical Secretarial
  • • Medical terminology
  • Customer care

Knowledge and skills

Essential criteria
  • • High standard of grammar and spelling
Desirable criteria
  • Touch type

Other

Essential criteria
  • • Knowledge of Health and Safety in the workplace
Desirable criteria
  • • Knowledge of NHS policies

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDefence Employer Recognition Scheme (ERS) - Gold

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Cheryl Humphries
Job title
MSK Admin Manager
Email address
[email protected]
Telephone number
01952 641222
Additional information

ext 4603

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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