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Receive & process referrals from GP practices via e-Referrals, as per the RMC Standard Operational Procedures (SOPs), ensuring that the referral packages are complete and inputting all relevant data to the RMC & e-Referrals IT systems 

• Engage with patients (both by calling-out & receiving telephone calls) who require a first out-patient consultant appointment, enabling them firstly to make an informed choice of Provider and to book an appointment, using RMC SOPs and standard call-scripts 

• Generate correspondence to patients and to Providers

• Ensure prompt & accurate input of all relevant information to RMC & e-Referrals IT systems 

• Ensure that all complaints, comments and suggestions received are logged and dealt with appropriately, resolving where possible and escalating to RMC Supervisor when appropriate 

• Ensure compliance at all times with NHS standards of information governance (in particular patient confidentiality & data protection), both within one’s own practice and also in the RMC team 

• Perform general administrative duties (e.g. photocopying; word processing of standard documents & letters; email circulations) when required. NB: Post holder must have a standard level of keyboard skills and be able to use Microsoft Word and Excel 

• To contribute to producing reports on referrals activity as required 

• Maintain a flexible/adaptable approach to the work of the RMC in order to meet various performance standards